Comments on: Salesforce.com Launches The Service Cloud, A Customer Service SaaS Application http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/ TechCrunching the Enterprise Thu, 18 Mar 2010 18:04:28 -0700 hourly 1 By: Cloud Computing Applications | Los Angeles Web Design | Weboart - Design Blog - Web 2.0 Design http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-2/#comment-14598 Cloud Computing Applications | Los Angeles Web Design | Weboart - Design Blog - Web 2.0 Design Tue, 29 Dec 2009 04:59:52 +0000 http://www.techcrunchit.com/?p=1243#comment-14598 [...] Salesforce.com launches the service cloud [...] [...] Salesforce.com launches the service cloud [...]

]]> By: panic attack relief http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-2/#comment-13233 panic attack relief Sat, 19 Sep 2009 23:21:55 +0000 http://www.techcrunchit.com/?p=1243#comment-13233 As an end-user, I understand problems and solutions are often introduced informally. My worry is that if I want the latest/best solution (that won’t void my warranty) I would always check the producers site first. As an end-user, I understand problems and solutions are often introduced informally. My worry is that if I want the latest/best solution (that won’t void my warranty) I would always check the producers site first.

]]> By: Everything You Need To Know About Salesforce’s Service Cloud 2 | Submitter http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-2/#comment-12960 Everything You Need To Know About Salesforce’s Service Cloud 2 | Submitter Wed, 09 Sep 2009 04:00:22 +0000 http://www.techcrunchit.com/?p=1243#comment-12960 [...] call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing segments of the company’s business. A customer [...] [...] call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing segments of the company’s business. A customer [...]

]]> By: resveratrol supplements http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-2/#comment-12734 resveratrol supplements Wed, 02 Sep 2009 12:10:26 +0000 http://www.techcrunchit.com/?p=1243#comment-12734 That is, how can it be used to address crisis situations. It would be able to dynamically track down ‘areas’ where issues are being reported and notify the correct executives. That is, how can it be used to address crisis situations. It would be able to dynamically track down ‘areas’ where issues are being reported and notify the correct executives.

]]> By: Salesforce Doubles Q2 Profit, Sees Strong Rate Of Customer Acquisitions http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-12466 Salesforce Doubles Q2 Profit, Sees Strong Rate Of Customer Acquisitions Thu, 20 Aug 2009 22:31:08 +0000 http://www.techcrunchit.com/?p=1243#comment-12466 [...] also mentioned strong growth (175 percent growth in clients) in Salesforce’s Service Cloud product, a customer service SaaS applications launched earlier this [...] [...] also mentioned strong growth (175 percent growth in clients) in Salesforce’s Service Cloud product, a customer service SaaS applications launched earlier this [...]

]]> By: Deeper Voice http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-11980 Deeper Voice Sun, 26 Jul 2009 14:35:24 +0000 http://www.techcrunchit.com/?p=1243#comment-11980 Easy. You PR it as “cloud,” but you explain to investors that it’s really just a forum search engine, which is a concept that has been historically tested and has code readily available, that uses an engaging human video character with intelligent interactive interface to complement text display? Easy. You PR it as “cloud,” but you explain to investors that it’s really just a forum search engine, which is a concept that has been historically tested and has code readily available, that uses an engaging human video character with intelligent interactive interface to complement text display?

]]> By: ONLINE SERVICES/INTERACTIVE MEDIA « Daily Marauder http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8687 ONLINE SERVICES/INTERACTIVE MEDIA « Daily Marauder Tue, 24 Mar 2009 02:13:22 +0000 http://www.techcrunchit.com/?p=1243#comment-8687 [...] recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: Cloud Computing and Social Networks Merge Into “The Service Cloud”…03.23.09 « The Proverbial Lone Wolf Librarian’s Weblog http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8635 Cloud Computing and Social Networks Merge Into “The Service Cloud”…03.23.09 « The Proverbial Lone Wolf Librarian’s Weblog Mon, 23 Mar 2009 13:52:41 +0000 http://www.techcrunchit.com/?p=1243#comment-8635 [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: Finance Geek » Realtime search and shared data services come together? http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8627 Finance Geek » Realtime search and shared data services come together? Mon, 23 Mar 2009 12:02:04 +0000 http://www.techcrunchit.com/?p=1243#comment-8627 [...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...] [...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...]

]]> By: Realtime search and shared data services come together? | The Equity Kicker http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8626 Realtime search and shared data services come together? | The Equity Kicker Mon, 23 Mar 2009 11:58:31 +0000 http://www.techcrunchit.com/?p=1243#comment-8626 [...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...] [...] This morning I find the two spaces might be coming together.  Salesforce.com’s Service Cloud, perhaps one of the best examples of a service which shows the potential for sharing data, has [...]

]]> By: Salesforce Puts Tweets In The Cloud | The Scripts Zone http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8623 Salesforce Puts Tweets In The Cloud | The Scripts Zone Mon, 23 Mar 2009 11:04:36 +0000 http://www.techcrunchit.com/?p=1243#comment-8623 [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: SalesforceはSNS上のおしゃべりをクラウド化して企業のカスタマサービスに有効利用 | KGRAND ONLINE NEWS http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8619 SalesforceはSNS上のおしゃべりをクラウド化して企業のカスタマサービスに有効利用 | KGRAND ONLINE NEWS Mon, 23 Mar 2009 09:28:58 +0000 http://www.techcrunchit.com/?p=1243#comment-8619 [...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...] [...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...]

]]> By: SalesforceはSNS上のおしゃべりをクラウド化して企業のカスタマサービスに有効利用 http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8618 SalesforceはSNS上のおしゃべりをクラウド化して企業のカスタマサービスに有効利用 Mon, 23 Mar 2009 09:11:37 +0000 http://www.techcrunchit.com/?p=1243#comment-8618 [...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...] [...] クラウドコンピューティングとソーシャルネットワーク(SNS)は、Web 2.0の中でとりわけ目立つ動きだ。だから控えめに言っても、ソーシャルなメディアとクラウドの統合化は当然のように魅力的なテーマだろう。そこでSalesforce.comが最近提供を開始した、Service Cloudというアプリケーションは、Google、Facebook、Amazonなどのサイトをはじめ、インターネット上に浮遊している大量のユーザ起源の知識を集めて、企業がよりベターなカスタマサービスのためにそれらの知識を利用できるようにする。Salesforceは今では、TwitterをService Cloudに接続して、カスタマサービスの担当者がこのSaaSを使って、800万以上ものTwitterユーザたちのつぶやきにアクセスできるようにしている。 [...]

]]> By: Rook http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8601 Rook Mon, 23 Mar 2009 06:22:54 +0000 http://www.techcrunchit.com/?p=1243#comment-8601 I think the facebook integration was a waste of time. A professional network would have been more valuable. I can't think of a single time I've ever though "runtime error?? better log in to facebook." what about amazon's mechanical turk? I think the facebook integration was a waste of time. A professional network would have been more valuable. I can’t think of a single time I’ve ever though “runtime error?? better log in to facebook.” what about amazon’s mechanical turk?

]]> By: Ajax Girl » Blog Archive » Salesforce Puts Tweets In The Cloud http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8598 Ajax Girl » Blog Archive » Salesforce Puts Tweets In The Cloud Mon, 23 Mar 2009 05:08:28 +0000 http://www.techcrunchit.com/?p=1243#comment-8598 [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: Salesforce Puts Tweets In The Cloud | My Blog Channel http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8597 Salesforce Puts Tweets In The Cloud | My Blog Channel Mon, 23 Mar 2009 05:01:31 +0000 http://www.techcrunchit.com/?p=1243#comment-8597 [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: Salesforce Puts Tweets In The Cloud News on wisgon.com http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8584 Salesforce Puts Tweets In The Cloud News on wisgon.com Mon, 23 Mar 2009 04:08:07 +0000 http://www.techcrunchit.com/?p=1243#comment-8584 [...] to s­a­y the lea­s­t. Sal­e­sfo­rc­e­.c­o­m re­c­e­n­t­ly­ rolle­d out­ the Ser­v­i­ce Clo­u­d, a cust­om­e­r­ [...] [...] to s­a­y the lea­s­t. Sal­e­sfo­rc­e­.c­o­m re­c­e­n­t­ly­ rolle­d out­ the Ser­v­i­ce Clo­u­d, a cust­om­e­r­ [...]

]]> By: Salesforce Puts Tweets In The Cloud http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8583 Salesforce Puts Tweets In The Cloud Mon, 23 Mar 2009 03:57:05 +0000 http://www.techcrunchit.com/?p=1243#comment-8583 [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...] [...] potential of social media and the cloud integrating is compelling to say the least. Salesforce.com recently rolled out the Service Cloud, a customer service application that tries to capture the crowdsourced pools of [...]

]]> By: Salesforce “Service Cloud”- SaaS 2.0 And A Wealth Of Knowledge | MoVa Media Co, Ltd http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-8054 Salesforce “Service Cloud”- SaaS 2.0 And A Wealth Of Knowledge | MoVa Media Co, Ltd Wed, 04 Mar 2009 02:40:49 +0000 http://www.techcrunchit.com/?p=1243#comment-8054 [...] Here are some of the major components of the service: [...] [...] Here are some of the major components of the service: [...]

]]> By: The Service Cloud | Trineo Blog http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-7575 The Service Cloud | Trineo Blog Thu, 12 Feb 2009 03:25:30 +0000 http://www.techcrunchit.com/?p=1243#comment-7575 [...] Techcrunch’s writeup and details from [...] [...] Techcrunch’s writeup and details from [...]

]]> By: People Over Process » IT Management Podcast #32 - Cloud News, Opscode, Scripting in the Data Center http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-6855 People Over Process » IT Management Podcast #32 - Cloud News, Opscode, Scripting in the Data Center Thu, 22 Jan 2009 23:24:15 +0000 http://www.techcrunchit.com/?p=1243#comment-6855 [...] Salesforce Customer Service in the cloud [...] [...] Salesforce Customer Service in the cloud [...]

]]> By: The Tipping Point — Sunsetting Pay Per Click « Highcliff Blog http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-6809 The Tipping Point — Sunsetting Pay Per Click « Highcliff Blog Tue, 20 Jan 2009 03:47:42 +0000 http://www.techcrunchit.com/?p=1243#comment-6809 [...] context of Customer Service that caught my attention. As reported by Jeff Widman of TechCrunch the SEO promise read “SEO–make sure your company’s community shows up high when I reach for [...] [...] context of Customer Service that caught my attention. As reported by Jeff Widman of TechCrunch the SEO promise read “SEO–make sure your company’s community shows up high when I reach for [...]

]]> By: IT Project Failures mobile edition http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-6792 IT Project Failures mobile edition Mon, 19 Jan 2009 15:53:09 +0000 http://www.techcrunchit.com/?p=1243#comment-6792 [...] Salesforce paid my travel expenses to attend the launch in San Francisco. Screen capture from TechCrunchIT.] posted by Michael Krigsman January 19, 2009 @ 7:28 [...] [...] Salesforce paid my travel expenses to attend the launch in San Francisco. Screen capture from TechCrunchIT.] posted by Michael Krigsman January 19, 2009 @ 7:28 [...]

]]> By: Will SaleForce.com’s new ‘Service Cloud’ Revolutionize Customer Service & the Call Center Industry? « Timothy |Tim| Peters [.ca] http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-6773 Will SaleForce.com’s new ‘Service Cloud’ Revolutionize Customer Service & the Call Center Industry? « Timothy |Tim| Peters [.ca] Sun, 18 Jan 2009 20:04:20 +0000 http://www.techcrunchit.com/?p=1243#comment-6773 [...] Link: http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-s... [...] [...] Link: http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-s... [...]

]]> By: Misery http://www.techcrunchit.com/2009/01/14/salesforcecom-launches-the-service-cloud-a-customer-service-saas-application/comment-page-1/#comment-6771 Misery Sun, 18 Jan 2009 12:23:53 +0000 http://www.techcrunchit.com/?p=1243#comment-6771 Chris, thanks for sharing your feelings with the group. You can sit down in your chair now. Yes, you can sit down now. Seriously, dude. WTF??? Chris, thanks for sharing your feelings with the group. You can sit down in your chair now. Yes, you can sit down now.

Seriously, dude. WTF???

]]>