Steve Gillmor
The Buzz Campaign
by Steve Gillmor on March 8, 2010

An interesting firefight broke out over the weekend as Google engineer DeWitt Clinton defended Google data policies in Buzz and related “open” standards. Those who remember the politics of RSS and the games companies played around its buildout would recognize a number of the names and tactics of the current positioning. Closed comment threads, insinuations, calls to action — only the names of the bigcos are shifting, and not all that much either.

The latest wrinkle is to describe developer acceptance as the key measurement of open standards. As Clinton and fellow Google evangelists fan out across the realtime stream’s version of the Sunday talk shows, they’re having to argue the borginess of Facebook versus Google. C’mon guys, get serious. Google has the gorilla crown going away.

Think of the breadth and depth of Google’s strategy: own every product category and decorate each with their own metadata. Gmail, done. Apps, done enough. Chrome. OS, Android, Nexus. Now Buzz. What folks who argue against the Google tax don’t understand is that this isn’t going to happen if…. It’s done, banked, in the books, check cashed, burger eaten. Every time a Buzz gets distributed, the addition of key voices from this and previous eras solidifies the new metadata type as the social graph ripples spread.

It doesn’t matter how immature Buzz is compared to other systems; in fact, it just makes the resultant Buzzes on the subject all the more canonical. No matter how long it takes for these systems to converge, each object will have its own metadata stamp. From here on out, Buzz stamps are getting licked and posted in increasingly significant numbers. The big companies behind these moves have learned a lot from the pioneers of RSS and open source, as well as the bigco strategies of Microsoft, IBM, and Oracle/Sun.

But Google has taken all the previous strategies and combined them into one relentless juggernaut: create the data and let the process fall into place around it. It would be cynical to suggest that Google was somehow behind the open standards players who started the ball rolling, but clearly the two groups scratched each other’s backs along the way. Perhaps the key melting pot for this buildout was the Internet Identity Workshop, where key players from Google, Microsoft, and Facebook first got together openly.

Facebook seems to have the most to gain by adoption of the various open standards. It mutes the argument that the social media giant is a closed, proprietary system by pushing the discussion to its Adsense-like Facebook Connect. This in turn fueled the idea that Facebook’s huge developer community makes adopting the Facebook API’s a more logical choice than Google forcing their own set. DeWitt Clinton simply ignored the suggestion.

He also doesn’t touch the suggestion that Dave Winer’s RSS and RSS Cloud be supported. This is a mistake, by the way. Noise from Atom mainstays about how Atom is better architected and more robust aside, the best way to marginalize RSS is to implement it and move on. It will be interesting to watch whether Clinton will continue to stonewall, or pass the ball to someone with more clout and willingness to think strategically and act tactically.

It’s likely Buzz has already survived, riding shotgun with the Nexus One release as Google executes on several different fields simultaneously. The Android code is infuriatingly unstable, but the overriding message is one of rapid innovation and aggressive challenge to Apple’s one-thought invulnerable crown. Nothing suggests that Steve Jobs will slow down or be anything but invigorated by the competition, but Google’s strength in cloud computing will take some catching up for Apple.

In the context of the imminent iPad release, Buzz will have a big new stage to finance the next round of improvements. While FriendFeed fans await more rational filtering and UI tweaks, the biggest bang for Google’s buck will be to double down on the email integration. Scorned as a privacy invasion, the built-in integration of relevant Buzzes lets me keep the noise down by only commenting on threads I want to track. The Clinton debates serve as a handy promotional campaign while we wait for the iPad to make additional forays.

For its part, Facebook would do well to adopt a more open stance on Buzz. With plenty of bona fide standards cred on the line, Facebook has been pretty well locked down since Buzz shipped. Perhaps the strategy is to go the big media route with IPO talk, but the silence over the FriendFeed acquisition is disingenuous, particularly given the founders’ willingness to share and learn from customers and the addicted press. Buzz’s weaknesses highlight why the company bought FriendFeed, and not in a flattering way.

Salesforce remains the wildcard, with Chatter suggesting a subscription model for micromessaging that flies in the face of Marc Andreesen’s conversation with Erick Schonfeld. We’ll know soon, because Chatter has plenty of room to maneuver in the absence of a Microsoft strategy for realtime. The window won’t stay open forever, however. But Benioff has been underestimated for years, and never more so than with Chatter.

So prepare yourself for a few weeks of jawboning about the new reality, as Buzz continues to fire more and more objects into the stream, creating more and more metadata as those objects are consumed, ignored, threaded into Twitter and FriendFeed chats, and in general recalling the late great days when all this stuff was invented, bearhugged, and muzzled. Buzz suggests there’s life in the old strategies, even when the shoe has moved to the other foot.

Have you ever been to Electric Ladyland?
by Steve Gillmor on February 28, 2010

Lady Gaga blared from the speakers as my 16 year old daughter drove away from the house. I didn’t want to like Lady Gaga, but her duet with Elton John at the Grammys changed everything. She seemed to draw strength with every traded verse, turning his phrasing to her advantage, his blues to her power. This was not a generational shift, but a reach across the eras.

Now there was my little girl moving out of sight with her precious cargo, our youngest daughter, on the way to school and beyond. For a second we glanced at each other with a nervous giggle, then drank in a day with new eyes. A day where the world prepares for the coming of the iPad. A day where health care reform was debated and both Democrats and Republicans were coaxed out of hiding.

Whatever you think of the merits of the positions, the debate in Washington was good for both parties. Republicans came prepared, with a clever mixture of partisan politics and pragmatic courage to avoid crossing the line from talking points to personal insults and worse. For their part, the Democrats let Obama carry the ball, getting away with it because of his skill and command of the details but finally showing the passion that fuels their cause if it is to prevail.

The media was less impressive, with Fox Business News the only cable feed that stayed with most of the live coverage. MSNBC and CNN seem to have switched roles in the year-long debate, moving away to talking heads on the former to blather on repetitively before bailing altogether for the Olympics, while capturing more of the underlying dynamics on the latter. I finally gave up switching to stay with the event and watched the rest on the MacBook Air via CSPAN. Next stop, the iPad.

The tech agenda seems similarly polarized, what with Buzz this and Facebook patents that. But I get the strong feeling that no one has yet succeeded in smoking out the real work that needs to be done in the few short weeks before the iPad arrives. There’s a lot of phony outrage about Apple and Google soaking Techmeme, as though big companies with aggressive agendas is something new and more fearsome because of the scale at which net giants operate.

But I keep coming back to my daughter driving off to greet the day. At some point we have to just hand over the keys and strike out in the new day. We shouldn’t be so worried about demagogues in corporate boardrooms when we face them every day in our aggregators from every nook and cranny. Trading one clever pitchman for another does nothing to solve our problems, nor does it speak to the opportunities that lurk.

It seems we haven’t learned what it’s like to be a child in parent’s clothing. We pretend we are adults while doing whatever we can to shift the burden of choices to circumstances, class, timing, and history. We search for signs of strength and chinks in the armor where we can attack and slingshot ahead. We sneer at the callous while coveting their power.

The iPad is so difficult to handicap, say the daily newsbytes: you’re no iPhone, they maintain. But after missing the signals about the iPhone, then Twitter, then realtime, then Nexus One, we shouldn’t mistake the new device’s deficiencies for what will be unleashed over the new platform. Look through the new eyes of the initiate, where the open road holds limitless possibilities.

So much of the social media stream is meant to be routed rather than absorbed, pushed to an expanding circle of tidal pools for decoration with our behavior. Even the latest entrant, Buzz, holds promise in its naive ready-to-be-enhanced template. It’s surprisingly free of constraints at this early stage, ready to be hooked in and out of the stream and shared with other systems more and less tuned to this new public thoroughfare.

Right now we’re floundering in the tyranny of middle age, thinking we know what blogging and tweeting and social graph are all about while at the same time already tiring of the glut of mediocrity and the lack of inspiration. The young and the old know better, flush with an appreciation of the time before them to celebrate or squander. The understanding that whatever words come next are to be laid out like diamonds in a row, subject only to the value they represent or create.

We so quickly calcify our latest inventions in the rush to quantify them, not letting the rhythm and rhyme continue to build. We cash our chips in too early, playing it safe when the world could end at any second. All the while, the detectives caution us that the moment is not profound, that the results are already in or fixed, that we should not hope for too much lest we fall even shorter for dreaming. It’s a shallow way to live, pretty much not at all.

I was talking with an old friend last night, about a musician who I once thought disliked me. No, my friend said, everybody disliked me, especially me. It was a shallow way to live, and I stand guilty as charged then and even now. But that’s no excuse to not understand a series of really good ideas that have been building for a while now. Just think how everything can change when viewed through the lenses of the young and old.

Try predicting the iPad will fail. Explain to me how we don’t want to lean back and paddle calmly through the stream, pausing to sip at a wise post, sample a live event, sit in as our friends debate an issue of the day, enjoy a laugh, serve a customer with intelligence and care, put the whole thing down with a feeling of satisfaction and the delight of looking forward to coming back for more in good time.

Explain to me how this can’t produce a better quality of work, a better kind of listening, a better balance of silence and impact, the chance for real progress instead of flacid soundbytes and endless posturing. Isn’t that a lot to expect from just another shiny new object you say? Sure, but it’s not the technology that I’m betting on, it’s what rides on the cushion of air that I expect to be great. It’s a magic carpet we’re building on, and if we just look at it through the eyes of a brand new day, we’re sure to invent things that will in turn drive the next wave of devices.

On March 9, a new Jimi Hendrix album will ship. The artist lived to release just 3 records, famous for just 4 years. But he took his success and plowed it into a recording studio, where he spent the last year of his life in a constant state of experimentation and exploration. The Hendrix estate estimates they have a decade’s worth of material to release. Today you can buy a digital recorder that does much of what Hendrix’s studio could do for $200 on Craig’s List.

As Saul Hansell says on this week’s Gillmor Gang, “If we’re not willing to make big, bold mistakes, we’re never going to accomplish anything.” Hansell has left the New York Times after 15 years to join the latest incarnation of AOL, what Andrew Keen jokes sounds like a startup, “a huge company that clearly doesn’t know what it wants to be when it grows up.” Hansell takes it as a compliment; Keen says it’s not meant to be.

Living with realtime will be an adventure for some, a terror for others. But for our children, who don’t know enough to be scared, and those of us who can recognize something special even when we don’t understand precisely why, the iPad is a big deal because it looks just like what we imagined the future would be.

Already in Progress
by Steve Gillmor on February 23, 2010

If there’s anyone who has the inside track on Buzz and all things social media related, it’s TechCrunch super-reporter MG Siegler. He’s waited two weeks to weigh in on Buzz good bad and ugly, and it turns out that Buzz is FriendFeed — or will be. In the interests of setting the record straight, let me set the record straight.

1. Buzz is not FriendFeed. If it were, it would be being used by a vanishingly small minority of social media experts who have no life. Instead, it is being used by millions of privacy-invaded geniuses who apparently either have had the intelligence to understand that they get what they click for (understanding the meaning of Yes, I’m clicking here for a service I am being offered for free) or are just hopelessly trapped in a bigco system where they have no rights and can only just keep clicking in hopes of finding the way out.

2. If Buzz is going to become FriendFeed, only with real friends, then Google has some secret ability to turn an overly complex non-viral site into a massive multiplayer gaming system disguised as an extension to email. Wait, we call that Brizzly. Failing the secret stuff, just following the playbook already laid out in detail by FriendFeed seems guaranteed to produce a community of Scoble hiders, er, muters, at such massive scale that it will take more (hu)man-years of work than went into building all the useless Twitter lists.

3. Buzz is not FriendFeed because project manager Buzz Jackson denies ever looking at FriendFeed because Google is busy getting feedback from users who didn’t know the product existed until 2 weeks ago. That leaves internal testing, which if you accept the premise that small is ugly and huge is beautiful would mandate ignoring the most sophisticated testing suite so far, namely FriendFeed. Of course, it’s total bullshit that Buzz hasn’t looked at FriendFeed. Just not enough, according to MG.

4. This small is ugly theory of disruption suggests that only massive organisms can effect change. Like the iPhone for example, which was such a resource-hungry project that Apple had to slow down the release of the next version of OS/X to build the iPhone OS out. Or that Google had to invest in a browser, an OS, and a cloud app suite in order to catch up and present an alternative that in turn would ratify the superduper phone as the dominant platform around which everything revolves.

Except that the iPhone rode the back of broadband adoption and open source development of Web-based libraries of Javascript that emerged from Microsoft’s failed attempt at locking out a Web-based version of Exchange from cannibalizing Office during the Y2K collaboration wars. The workaround leveraged by Outlook Web Access was Ajax, and it gave the WHATWG the power to stub out IE and propel Firefox forward as a cross-platform alternative OS. Chrome and its OS cousin are simply instantiations of this platform. So small is apparently ugly except when it starts the whole fire in the first place.

5. If FriendFeed is ugly, therefore, it’s because it has no users and therefore has lost its battle for existence. If that were true, then Buzz will have to morph away from being FriendFeed in order to escape the curse of complexity, or the various labels that add up to looking down the nose at sophisticated (or enterprise) users of the infostream. Twitter is random, so mining Twitter is like panning for fools gold. Twitter, meet Benioff.

But if Buzz proves anything so far, it’s that nobody seems to have figured out how to solve all these next-stage problems any better than the FriendFeed designers. OK, who’s done any better? MG hasn’t mentioned anything that comes close to encouraging me to download any other Twitter client, although I just downloaded Seismic for Android while I was looking for Skype and not finding it. Given that we’re on the cusp of craving lists for Buzz, I’m not wasting any more of my ignoring time on Twitter lists, thereby not needing to upgrade Tweetie on my iPhone.

6. Meanwhile on the political front, the battle rages between Dave Winer, the personal savior of us from ourselves and our inability to ignore flashy shiny social media trinkets, and Dave Winer, the author and campaign manager of RSS 3.0 as told to him by PuSH architects Fitzpatrick and Slatkin. So far it’s a dead heat, where our naivete about the pernicious use of open standards by bigcos or those who work there is assuaged by our lack of concern for the 12 sites that use RSSCloud. Far be it from these Silicon Valley geniuses to write some sort of PuSH WordPress patch to pick up these folks. Oh wait….

7. So we wait in some sort of horrible limbo/hell for Buzz to become FriendFeed or Facebook to clone Buzz by inventing its own Gmail and bolting FriendFeed back on. The only problem is that Microsoft already bought Yahoo to do that and might make another such “offer” to Facebook that Zuckerberg might not want to refuse. Never mind the sticky details that Yahoo is still “a separate company” or that MIcrosoft doesn’t need to buy 400 million users. A Silverlight Office would immediately have a huge social graph to bungle privacy with.

8. Remember Twitter? Nope, me neither.

9. Bonus thing to ponder while waiting in limbo/hell: which platform will work best with the iPad, Buzz, FriendFeed, or Silverlight Office? It’s a trick question, because FriendFeed is the only real product at the moment, which is T minus 30 days. Let’s say I’m sitting on my couch (see this week’s Gillmor Gang for couch discussion) and watching the river flow. Dave Winer and Dare Obasanjo float by with anti-Google slime: Winer pointing at a Valleywag smear about Eric Schmidt that I glance at to check the date (today) and then veer off to find a hand sanitizer, and a more thoughtful polemic on Lifehacker from Obasanjo that continues Dare’s theme that Google abuses open. I give this one a 20 second skim and maybe park for further ignoring later.

Next I check email (oh wait, that means any Buzz’s directed erroneously at me as well as FriendFeed discussions I’m tracking privately.) I bounce over to Silverlight Office/Chatter/Yammer and check what’s up at the office, then catch up on New York Times, TechCrunch, Wall Street Journal, sample the interactive liner notes of the new David Sanborn record playing in the background, and keep an eye on news alerts before the White house press briefing direct feed lights up. The flow settles in to a pleasant stroll of stored value interspersed with intermittent propaganda, random news/press releases, and ancient grudge fights about seemingly nothing but really core features of the new iPad OS.

10. FriendFeed is the OS we use to manage Buzz until it is borged. For no other reason that Buzz provides million of constant reasons why we need the social graph filtering and uber-location gestures that inform and cultivate realtime conversations. Nexus One is the closest thing to the iPad for now, and will then become the glue between iPad sessions. Twitter becomes a familiar child actor we watch playing with the kids while we talk politics and sports with cigars and brandy.

Imagine a slider: slide all the way to the left, it’s Buzz. In the middle, it’s Salesforce Chatter, all the way to the right, Silverlight Office. The iPad is your console, your concierge to the new rebooted media services. In this new post-beta world, applications are works in progress, not good or bad, finished or broken. Companies are bought not for features or people but as brushes in an emerging palette. Obasanjo calls Buzz a poorly implemented FriendFeed clone. I read about it in FriendFeed, and the fix in Buzz.

Benioff on Chatter: We’re way ahead
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by Steve Gillmor on February 17, 2010

Salesforce CEO and Chairman Marc Benioff unveiled the company’s realtime micromessaging technology as it went into a private beta with 100 customers. The press event featured a rather unique sketch of the company’s vision of the near future of enterprise realtime by Benioff, followed by several quick demos of the product’s capabilities as leveraged by several partners.

Interestingly, Benioff’s meta view of what he called Cloud 2 and what we call realtime seemed almost a reverie in contrast to the demos, which illustrated in a few short dives into the Salesforce architecture how deeply Chatter is already embedded in the platform. The messaging around this new Collaboration platform was if anything underplayed next to the reality, that Chatter completely transforms the business process layer.

Salesforce already has decoupled rapid development and deployment from the exigencies of hardware and on-premise software management. Now, with Chatter, customers and developers (read partners) can bootstrap new realtime techniques that take advantage of the flattening of business heirarchies and the tendency for small businesses and startups to distribute work around a fluid workforce where key players wear multiple hats.

It seems almost too simple an insight, that the speed with which Salesforce is innovating is exponentially growing with each new layer of its stack. The so-called collaboration layer launched today is potentially far more than just a competitor to Sharepoint and Lotus Notes, but also the harbinger of new application strategies that may launch new businesses out of their own realtime designs and problem-solving.

In conversation later with Benioff, it’s clear that he sees Salesforce in a strong position to not just compete, but move up and out of the SFA beginnings of the company and into a period of rapid growth. With Google talking aggressively about moving Buzz to the enterprise, the question for customers is how long they can afford to wait for the search giant to catch up to what Benioff already is deploying.

Benioff’s job is to pay close attention to Google’s strategy of using Buzz to drive ubiquity around various emerging open formats and consensus around the value of such consumer data as supportive of enterprise business process flows. He also has to rapidly add Android to his iPhone and Blackberry clients. I came out of today’s low key messaging with a much greater sense of the speed with which Salesforce is putting the foot to the pedal. Letting the demos do the talking is something new for Benioff, and a powerful buy signal.

Blame FriendFeed III
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by Steve Gillmor on February 14, 2010

Well, lookee here, it’s Google with a FriendFeed clone just in time to ask the musical question: If FriendFeed sucks so much, why on earth is Google doing a for-profit version of it? While the privacy crisis rages on around our inboxes, Google has blasted yet another microstream out into direct symbiosis with Twitter. Yes, that is exactly what FriendFeed did back in the days it was just an aggregator.

Later came the realtime chat, and then Wave, and then Google Realtime Search, all with that annoying realtime updating of the stream that caused so many of us to run for the Easy Hills. This stuff is so hard to understand that we’ve endured months of explanation by Facebook, a buy out of FriendFeed to silence the disturbing noise, and of course Twitter lists. How many times did we think about lists this week, except to note that there are not any in Buzz.

It’s been 4 or 5 days now, and even though Google PR has earned its keep managing the privacy missteps, we haven’t heard apologies from the CEO or founders like Zuckerberg pumped out around Beacon and whatever the next stumble was. What’s weird is I can’t remember much more than some Terms of Service that had to be rolled back. It may seem unfair, but Google has waited long enough to benefit from user fatigue about any of these issues.

Actually, I can’t remember why we care about this at all. It mystifies me that Marc Benioff is investing Salesforce cycles in this social stream, or why Buzz will be followed as soon as possible with an enterprise version. Looking at the Buzz flow, the only useful stuff is about Buzz futures; at some point all the FriendFeed features will be reimplemented and then the conversation will atrophy and move to a professional advertising QVC channel model. You’ll know the resulting content will be professionally produced because the rest of us will be sick of the whole thing.

My favorite part was the Google program manager’s response to a question about the return of Track (we’re always looking for good ideas, whatever that Track thing might be). Buzz really doesn’t need Track at all because there is absolutely no rational architecture to add value to. Basing a social graph on email is like Adobe supporting HTML5. Or trying to decipher which parts of this article are meant to be believed. Let me explain:

Email is the one thing that we actually believe computers can do well. We spend (used to) 75% + of our time processing it, reacting to it, storing it, subpoenaing it, shredding it, waking up in the middle of the night in a panic about it. When IM came along, we treated it like a hobby, something we did while not doing other important things like email. We aren’t sure how well computers do IM, and trust texting more because it’s tied to our phone and credit card.

The rest of the time after email and recess (IM) is spent on so-called browsing. Browsing began as a way of exploring, but email and IM quickly turned it into call and response. Here’s a URL, click on it. Read it until you’ve either absorbed the information or decided you’ve gotten the gist of it. If you like what you read, reward the source of the click direction. If not, look for someone to follow those orders and pay them to keep that away from you while you find better clicks or better people with better clicks.

Better people with better clicks require better pay for access to their clickstreams. Better pay comes in one of two ways, either more money or less time spent figuring out what better means at any moment. Typically, more money comes from going faster and smarter. Smarter comes from knowing what to look for, and faster comes from throwing out what isn’t worth finding before you waste the time finding out there’s nothing there. Smarter is a commodity in technology, but having the intuition to move on is rare.

FriendFeed emerged to harvest the social signals of exclusion, filtering based on the intuition of what parts of what streams added up to something not necessarily expected but likely to appear. Although the market focused on the competition with Twitter, the architects focused on the second order effects of the system. As FriendFeed became more and more efficient, it closed in on the value propositions of email and IM.

When email, IM, and FriendFeed intersect, we are compelled to make strategic decisions about our information flow. The first thing I tried to do with Buzz was send a private message, or in other words, replace email and IM. For now you have to create a private group on one (or none), which means it’s easier to stay with IM and its ephemeral quality or email and its additional decision tree of to’s, cc’s and bcc’s. Net: I’ll wait until they adopt FriendFeed groups and direct messages.

Groups enable a hybrid of public and private that Buzz only suggests but does not yet deliver. By establishing targets for collaboration and registering people, you avoid the constant decision-making about who sees what and in what proximity to others. Realtime conversations can be public or private, absorbing IM for many tasks and creating filtering opportunities based not on keywords but social vetting. Buzz will inevitably adopt FriendFeed tools, starting with a mapping of the social cloud and a Trackable alert mechanism to preserve discovery and harness the wisdom of overlapping friend filters.

Can Google figure out how to perpetuate FriendFeed as a broadly adopted mainstream system. Honestly, who cares? They’ve been running it internally across the company for six months, and unlike Wave have succeeded in integrating it with their Office product without a technical glitch. And if I’m reading the conversation with Sergey Brin correctly, part of the reason they’ve been successful in that integration is because they’re using Buzz. That’s why they’re hot to trot this puppy into the enterprise; they already know it works.

Far from being dead, FriendFeed just got a clean bill of health from Buzz. First, there’s the amazing mobile app and Nexus One integration, which can and will be ported directly to the iPad on Day One. Hybrid HTML 5 and H.264 stream virtualization will combine to create a core class of cross-platform media apps. As Ray Ozzie predicted, we will see rapid convergence across all the major platforms. Blame FriendFeed.

The privacy crisis will be sorted out by comparing the value of the FriendFeed cloud to Twitter lists and Gmail/Greader harvesting. Then the overlapping groups will be meshed together with API-driven import/export utilities that normalize the social dynamics of the competing systems. Parenthetically, this will give Facebook/FriendFeed integration a kick in the ass, with the promised stream splicing and bridging intelligence orchestrated to let the main systems dedupe the flow across the bus. Blame FriendFeed.

And, yes, we will see the return of Track, as we learn to stand on each others’ shoulders and take advantage of the smarts of realtime filtering based not on our Track modeling but the successful Tracking of our peers and their peers. In realtime, news is a commodity, but in reducing the friction of discovery and tying social relevance to the time not wasted on the trivial, we carve out the time to spend more wisely. If Google won’t do Track, maybe Benioff will. And I’ll blame FriendFeed.

I Want my iTV
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by Steve Gillmor on February 6, 2010

Rumors of the death of Flash are greatly exaggerated, says Jeremy Allaire in a TechCrunch guest post. Adobe CTO Kevin Lynch touts the ability to update the millions of Flash-powered devices over the network. Sun CEO Jonathan Schwartz resigns in realtime over Twitter. Nexus One updates the Android OS in realtime when I switch it on this morning. The iPad arrives in March.

Here’s another couple: Netflix streaming is now available on PlayStation, Wii, and Xbox, over Silverlight on Macs and PCs, and via 48% of its customers in the fourth quarter. The company expects 66% will stream by mid-2011, and added a record 1 million new subscribers Q4 for a total of 12 million. And this: Microsoft has released a Silverlight 4 beta client for Facebook on Windows and OS/X, with background notification, a grid UI for status updates, photo and video uploading and device access, and netbook/tablet support.

Each datapoint by itself suggests valid reasons why Flash will endure for many years on a majority of machines. Huge support among gaming developers, 75% penetration on the Web, and soon a foothold on every major phone but the iPhone/iPad. But taken together, Flash faces forces beyond its ability to cope. Whether it’s Silverlight choking off Flex/Air in the enterprise or Apple and Google scraping the cream of the developer community off the top, Adobe is being squeezed into a corner from which it can only escape by losing control of its platform.

Using HTML 5 as a rallying cry serves Google’s marketing and developer evangelism strategies, but its impact on Flash is minimal until the iPad ships. For iPhone users, it took two upgrades for the marketplace to provide a work-around with H.264, but once that was in place with YouTube it brought Ustream and other players in. At about the same time, FriendFeed enabled realtime streaming chat. Suddenly, integrated realtime streaming experiences could be leveraged to target valuable communities.

Whether it’s a Facebooked version of these technologies over Silverlight or a native iPhone/iPad version via decompiling and H.264 streaming, by March we will have multiple versions of essentially the same content running on PCs, Macs, i*’s, and Nexus One. Coupled with Netflix device expansion, holdout services such as Hulu will have to move quickly to avoid a stream of hemorrhaging customers away from what is no longer a unique offering. Watching how fast book publishers like Macmillan and Amazon have rejiggered their relationships to accommodate the iPad realities, can the networks (other than Disney/Pixar/Apple/ABC) be far behind?

Google released the Nexus One not yet a month ago, and already have provided an over the air update to the OS that enables major new features, most significantly a pinch zoom mechanism that eliminates the lion’s share of the utility gap with Web browsing. Given the higher resolution and therefore real estate of the screen, the N1 becomes an attractive alternative for catching up on the Web first thing in the morning or on the move. Indeed, it also suggests Kindle for Android would be virally received.

Extrapolate from that to the launch of the iPad and rumors that over the air updates and other data may be available when the device ships, it’s not hard to imagine both the appearance of an iPad-like competitor via Google and a dramatic acceleration in iterative leapfrogging of features. In other words, major site/app two-tracking of Flash/HTML streaming versions. If the New York Times is serious about being on the iPad’s gateway screen, a Flash-free version of its site is a minor investment relative to the value of being an incumbent or default service.

Push those dynamics out along the content supply chain and it doesn’t take an Adobe CTO long to figure out Flash tools must be quickly reengineered to accommodate both versions of these new sites and apps. Microsoft is already way ahead with its SIlverlight/IIS Media Server/Visual Studio pipeline, ready to spray H.264 streams into iPad web-based applications and subsequently native apps where the content providers maintain the relationship with customers. As Walt Mossberg said in conversation with Mike Arrington and David Carr on Charlie Rose, customers don’t care about formats.

The open standards argument currently championed by Mozilla, that H.264 is a proprietary technology with a looming cost trigger, is similarly irrelevant to customers, who will never notice where along the road to their browsers the licensing fees are absorbed. Most likely, it will be buried in the additional $5 for each book download that the iPad has moved back into the publisher’s accounts, or the delta between the iPad WiFi version and the fully loaded 3G ($329 to start.) Or we’ll simply pay extra for early release on the iPad, then a bit less on the Gpad, and so on, like the way films are metered out across cable, on demand, DVD/BlueRay.

Even there, the speed with which these models are accomodating the realtime Pads is daunting for Adobe. Even as the Academy ups the number of Best Picture nominees, many of the more independently produced films are already available on Comcast on-demand the same day as DVD. Streaming is quickly becoming the gold standard in the queue, and Flash-based venues are fragmenting across mobile and gaming devices. Oops, there goes that gamer dev advantage.

That’s where Jonathan Schwartz and Twitter figure in. Like Flash, Java has tremendous traction and the ability to act as an attention/gesture recorder for developer and customer behavior in realtime. And like Flash, Java is locked out of the iPhone and iPad. Interestingly, Google has already effectively minimized Java on Android by using Google Web Toolkit to spray Java code through Javascript onto Android devices. By spending big dollars and resources on the V8 engine to accelerate Javascript performance, Google started an arms race with Firefox and finally Microsoft to close the gap.

Inevitably, the dynamics of this new race for the middle, the sweet spot of RIA ubiquity, has more to do with the money to be made at the output end of the pipeline. Microsoft has Xbox and Silverlight, Google has its ad revenue, YouTube dominance, and growing Android Market, and Apple its gold-plated innovation chain and credit card access to the addicted customer base. Adobe? Like Sun, they have the developers, the reach, the realtime updating, everything but the fuel to drive the aggressive customer base that will pay through the nose for rapid progress. They want their iTV.

The Gillmor Gang — Andrew Keen, Danny Sullivan, Kevin Marks, and Robert Scoble — talk smack about Flash. Recorded live Friday, February 5, 2010.

Here Goes the Sun
by Steve Gillmor on February 4, 2010

Jonathan Schwartz deserves better. Sure, he’s got a rich payout from his years at Sun. Sure, he’s leaving because Ellison doesn’t need anybody explaining why the cloud is a good thing. Sure, there are a lot of hurting people who can use Jonathan as an easy target for what’s become of the dot in dot.com.

But what Jonathan did for Sun, and the rest of the industry, was to twist the conventional wisdom of the enterprise into a new shape now being leveraged by a host of successful players. Jonathan somehow got that ubiquity in the consumer space would translate into platform power. The rising tide of the social network has its roots in many of the things Jonathan was saying long before it was popular or even wise politically.

Probably nobody could have pulled off what Jonathan was tasked to do. At Oracle’s absorbathon last week, Larry Ellison reiterated his nothing-new-here cloud bashing while actually affirming the investments Schwartz made in consolidating the best of breed system solutions Oracle will use to go after weakened competitors like SAP who looked the other way as Salesforce expanded.

The rumblings at the end were that Jonathan couldn’t close the IBM deal, forcing McNeally to quick-punt to Ellison. But Ellison’s analysis of the Sun assets shows that most if not all of the value Schwartz claimed in the financial community will be reflected in revenue from Day One, that keeping Java away from IBM will turn out to be a hugely valuable investment, and that a nuanced use of MySQL as a customer-facing sales tool for the SMB market will stave off the growth of any other open source database.

As the smoke clears from this epic consolidation, what’s left are the explosive pairing of Apple and Google in the new mobile architecture, predicted by Schwartz with his relelntless observation that devices go to free. With Oracle/Sun now positioned as the fuel for the virtualization layer of the cloud, the big freakin’ webtone switch of this era, the iPad Era launches a race to spread the gospel of the financial community infrastructure across the micromessage bus and its media partners.

Jonathan Schwartz was brought in to finesse the transition from the Good Old Days to the Good New Days, and he’ll deserve to harvest irreplaceable time with his young family. It will be interesting to see him return, because he has little need to reinvent himself given his early and prescient take on what is now transpiring.

Left Out
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by Steve Gillmor on January 29, 2010

Fear of iPad is now beginning to circulate with increasing velocity. It seems folks are realizing that regardless of how many things were left off the machine, it still will be bought by virtually everybody on the planet who cares about tech and its show business arm, social media. That means it’s going to be a huge galactic success. That in turn means we have to be very afraid of Uncle Steve owning our data.

Dave Winer suggests this in his second of two posts in a row. Of course, Dave alternates between decrying the locked trunk aspects of the system’s design and crying wolf about the end result when all these mistakes end up as a raging success. In fact, Dave may have hit on an unintended truth in all of this debunking. Namely, it’s what’s been left out that really defines the iPad.

Take Flash. Please. When Jobs quarantined it on the iPhone, we all felt it was a tactical thing, more political than technical. Of course, it’s never been technical, even now when it’s kept off the iPad because it is responsible for such a great percentage of crashes in Safari or whatever. Actually, Flash is being kept off the iPlatform because It Sucks. Google’s HTML 5 liturgy is another contiguous example of how to sell the same message, but enquiring minds still want to know why we need a plug-in from a company that makes its real money from Photoshop.

The Adobe guys are terrific engineers who’ve built a wonderful ecosystem off of a hole in the Arctic Circle of computing called cross-platform ubiquity. But what happens when the OS sucks in the functionality of such a play, as Windows did to Symantec with desktop replacements, compression, and various system management utilities? Oh, and security (remember Bill Gates’ parting push to protect us from the network.) Most recently I heard from Symantec in the form of a Facebook giveaway or some such. And Google now produces software, services, browsers, and OS under the same plan. They can afford it; Adobe can’t.

So it comes down to this: if a site hosts Flash, they are making the same choice WordPerfect made in building an OS/2 version instead of a Windows one. This was when Microsoft was finally getting Windows up above the radiation layer of DOS, where WordPerfect had a stranglehold on the word processing market. IBM’s version of the nextgen OS was superior in many technical ways, but Microsoft had more money than God and they threw it at IBM and its DOS legacy stakeholders like Google did with Office a generation later.

There are certainly good arguments to be made for why Flash has legs, but unfortunately for those who make them they’re bucking Apple and its faux competitor Google. When you click on a YouTube icon in the browser, it launches on Flash. When you click on it in iPlatform it launches on HTML5, or rather the only part Flash cares about. YouTube owns most of the video market, so the user experience is that YouTube works everywhere. User bets on YouTube. They don’t care about HTML 5 or Flash, they want to see the movie, thanks goodbye.

Same with multitasking. Music evidently plays in the background with photos. Remember cut and paste on iPhone 1? No. With iPhone OS 3.0 they fixed that. Remember no video streaming? They fixed that. Didn’t have to buy a new one to fix that stuff, only to upgrade the speed and wait out AT&T’s buildout. Multitasking? Who knows whether we’ll even have to wait past the 3G iPad launch or even care, since we do most of our work inside multi-tabbed browsers. In other words, virtualize multitasking on the server side.

No USB. It’s going to be Christmas in July for the peripheral manufacturers plugging into the charging connector. No camera? If my iPhone can send clips to the Ustream site where they are automagically rendered in H.264 for live streaming, then maybe they can make their way into the Pad over WiFi or god forbid Bluetooth. Or a little clip-on at the top of the screen. The MacBook AIr is being componetized while undergoing an OS transplant. Goodbye Flash, no really. They’ll be able to hang on the way Microsoft demoed Silverlight video streaming down to the iPhone. The portability layer moves to the dev tools.

When we look at Google we think Cloud, but what’s really surprising is how we don’t notice how Cloud Apple has become. The magic of streaming has found its home with this device and the ones to quickly follow. Nothing is left out; it’s been moved to the Cloud where the bits are assembled and streamed back down. If there was anything left out of the iPad announcement, it was a better way of communicating how powerful this platform is and is becoming. No wonder developers are already complaining about only having 90 days to write the first wave of software. Contrary to what Dave Winer warns, they’re more afraid of being left out than locked in.

The Gillmor Gang on the iPad, with Nicholas Carr, Doc Searls, Robert Scoble, and Kevin Marks. Recorded live Thursday, January 28, 2009.

Pre-Existing Conditions
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by Steve Gillmor on January 23, 2010

gg012210We’ve only got a few days to go before Steve Jobs tells us what we’re spending our money on this year. From all the leaks and positioning announcements, it appears we’re being pushed into the Pay Zone. The NY Times, the top four or five TV shows, the embargo-free bestseller. The bet is we’ll pay for same-day-as access to discretionary consumption of media. I think he’s right. But is that as big a bang as the iPhone?

In and of itself, the tApplet does not change the world or even our corner of the world. But just as with the disruption triggered by the iPhone, this new disruption will move beyond the carriers and into the center of the creative core of the netertainment and information industries. In turn, this new wave of video, music, and text will quickly overturn some of the major stakeholders and rewrite how we spend our time at work and play.

It’s hard to think far enough back to remember how we used to use our computer time before realtime stole onto the stage. Back before my MacBook Air, which turned every other computer in the place into an appliance: the MacBook Pro for rendering video, the iMac for Web site design, the PC for nothing. Back when software was something I paid for, music something I shopped for, television something I set a timer for.

The MacBook Air’s disruption was the strategic removal of an internal CD/DVD drive. It declared independence from physical media, and bootstrapped existing devices to serve as feed machines for the rare need to rip a CD or backup a file for sneakernet. USB drives quickly eliminated even that requirement, and the move to cloud services sealed the deal.

Streaming media rushed quickly into the vacuum of tangible media. Once the location of the actual bits was made irrelevant by look-ahead caching, we quickly learned to validate those services which allowed us to share pointers to the material rather than the downloadable enclosures. Identity online became the control point for micropayments, and the incentive for providing behavior and social signals in return for discounts and sponsored bundling. WiFi became the razor, and the streams the blades.

In effect, we are now selling our gestures into the stream hoping to build up enough credit to buy these new devices as they reach the intersection of battery life, broadband, and social filtering. The overt and implicit affinity groups are the nodes in this realtime auction, harvesting the most elegant and intuitive of their tribe to finance access to the streams most relevant and informative of the next day’s work. Like dreams, these affinity surges work through the underlying themes, fears, yearning, and hopes we share.

Literally, what this means is a renaissance of the kind felt in the Sixties, when music, film, and political discourse conspired in a furnace of creativity. Today these devices are mere portals into this next wave, important only because of what they help to make possible. The iPhone’s genius was in combining the elements to produce a device capable of accelerating use of the network in realtime, to signal the arrival, the existence, of valuable things. Virtualized, homogenized into streams, predicatively cached to preserve the illusion of stability, voice activated to teach the network who we are.

Google has emerged as a great validator not just of the cloud model but the inspiration of the Jobs model: that we can imagine our way into the future we can only glimpse at any given moment. With the iPhone it was brain dead obvious that if the idea could be instantiated, the economic forces could be harnessed to improve the experience as more desired it. The more Apple and Google and Amazon succeed, the more they need to compete with their own success to survive and prosper.

Three machines: the Kindle, the Nexus One, the Apple tablet. Each offers something essential to the power of the creatives who will fuel this disruption. The Kindle is simple, cheap, battery frugal. The Nexus One is multi-tasking, cloud-fueled, realtime empowered. The Apple machine bridges the media across the digital shoals, most likely straddling the intersection of the creative arts now floundering in late night wars, 360 deals, and the great archives we’ve lost the right to share. These are the pre-existing conditions, just before another Golden Age is upon us.

The Gillmor Gang — Andrew Keen, Doc Searls, Robert Scoble, Sam Whitmore, Dan Farber, and Kevin Marks — on the Tablet Wars. Recorded live, Friday, January 22, 2010.

A Hard Day’s Night
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by Steve Gillmor on January 13, 2010

lettermanThe dominoes are falling fast in the wake of NBC Universal’s decision to ax its experiment with late night in prime time. What seemed a simple revolt by local affiliate stations may spell the beginning of a complete reworking of mainstream media around the emerging realtime architecture of Twitter.

RSS and its podcasting offspring triggered a process of democratization that offered users a way of aggregating news and entertainment under their own control. Most media outlets constrained such access to their programming, but YouTube gave users a way to flout the law and Google a way to look the other way while shows like The Daily Show and copyrighted musical performances were made available over the net. As with Napster, free as in media morphed over time to iTunes, the Kindle, and soon the iTablet.

The disconnect between broadcasting audiences and the economic underpinnings of prime and post-prime time has reached the boiling point. Now that Twitter and its gesture-based Follow architecture has reached a critical mass, audiences can set alerts to notify them of breaking news, analysis, and commentary. If available, these nuggets of information can be played off in realtime and shared with targeted micro-communities while the information is at its most valuable. Unfortunately for local broadcast stations, this destroys a substantial portion of their revenue, much as craigslist eats newspaper classifieds’ lunch.

Follow the money and it’s streaming away from a scheduled architecture to a DVRed and eventually on-demand personalized portal. On the desktop Silverlight is leveraged by Netflix to move that disruptor (see boarded-up Hollywood Video stores) from FedEx to Instant access over the Net. On the iPhone/Nexus platform, Ustream streams realtime events over the cracked-open 3G network. How can the local news compete with an interactive identity wand that lets you download an app in seconds moments after you are told about it via your aggregator filter router?

Once the affiliates said No, the house of cards collapsed. NBC faces the same stupid choice they made when they opted for the middle-of-the-road Leno over the real Carson heir Letterman. By reinstalling Leno after the news, they roll the clock back 7 months (really 6 years) and create a monster called Conan that will destroy what’s left of the Tonight Show heritage. A Fox show will spawn a Late Night Fox show, and suddenly we go from 4 shows to 6. Talk show glut favors a new power alignment around micro-communities, where Letterman and his even funnier followup Ferguson will split the newer audience with Conan and leave Leno with a less and less valuable (and mostly asleep) audience.

Interestingly, CBS has used this opportunity to post Letterman material about the crisis on YouTube, thereby promoting their funnier shows and signaling a move to on-demand. Already CBS makes its Evening News broadcast available on-demand; will the rest of its live shows be far behind? And remember Comcast’s On Demand Online version, which provides all of its on-demand content online at no additional cost. Plug a Mac Mini into your HDMI port and you’re off to the races. This will quickly start making lotso money for the networks with micro-community strategies, which in turn will tip other networks into alignment.

Also note Google’s marketing model for Nexus: no money on advertising local or network, but clickable pitches first in search and soon in Gmail, GApps, Maps, Google Voice, and so on. Hello, future. Same thing will happen in Late Night, where YouTube “breaking news” excerpts will give way to impulse buys (look at how iTunes carved up albums into dollar-a-pop singles) and then to bundling, aka the new networks. With Nexus One and the iPhone converging in disruption of the broadcast model, producers will begin to flow where the incremental pools of money live. These YouTube excerpts not only promote the parent shows but the new bundled streams that alert us.

That’s why Conan told NBC to take a hike: enough already of pandering to Leno’s watered down silent majority. They don’t want him, never did, and besides it’s no longer 11:30 anymore but what time it’s released to the network on-demand that counts. As Twitter sentiment filters across the country and time zones, more and more of us will start choosing which show to rack up based on implicit gestures from our affinities. As advertisers rush to reach these socially-cultivated audiences, the networks (studios?) will more to an on-demand model where shows are made available almost as soon as they pixelate the bleeps. Oh wait, maybe they’ll make bleep-free versions available as adult on-demand.

Once these dynamics settle in, we’ll be voting for not just the new late night schedule but prime time as well, which many of us have already started doing with DVRing House and watching Heroes with the kids, or preferably sampling the on-demand version when alerted. The conventions of 11:30 will not fade, just as waking up to the Today Show will continue to flourish. But inevitably attempts at splitting the baby like NBC tried with Leno and Conan will accelerate the decline of one-size-fits-all broadcasting and reward competitors with a free gift of material with which to market the new realtime platform.

Nobody can keep secrets anymore
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by Steve Gillmor on January 5, 2010

nexusoneIn the age of Twitter, no one can keep a secret. That’s clear from the announcements about the Gphone, the iSlate, and the likely fact that nothing will happen at CES. Comdex has been dead for years, Oracle conferences feature endless rehashes by Scott McNealy about the Sun merger, and in general most trade shows have been denuded of any real news.

That leaves product announcements by the vendors themselves, timed to fit around the old event schedule but in fact disrupt the news flow that normally used to be captured in large multi-vendor settings. But these announcements have begun to focus around hardware devices (phones) that require a supply chain, lead time, and partners. Apple used to be mostly successful at keeping the lid on the hardware part of the equation, choosing its suppliers based as much on security as the commodity parts that help maintain a firewall by need-to-know silos.

But where the process has really broken down from an IP perspective is with the partners. And particularly the media, which has a stake in its survival on top of these devices. So we see a clearly endorsed leak that Apple will ship a tablet in March, as a result of meetings with media folks about supporting the platform. Of course they want to support the platform; the Kindle has already iTuned up the book business and YouTube the video pipeline.

It’s equally important for all concerned that Google succeed with Android and Nexus One; today’s rollout confirms how cleverly this is being played with the media. Not the pixel-stained wretches who seemed oddly more impressed than their content will let on. They are of course secretly very happy that a real competition is engaged. Apple the gatekeeper stories have been milked to death, and no one really cares what Motorola or Nokia has up their sleeve. No, the story is Apple v. Google with a twist.

The twist is that it’s actually not a competition but a mutual tag teaming of our social services. The key demo today was the voice control of tweets enabled across server side resolution engines. Every single input field on the Nexus One is voice-enabled. Sure, the voice enabled search linked up to the voice-prompted GPS service finances the new device, assuming it can be integrated into bluetooth for hands-free driving. That used to cost $99 for TomTom. But hands-free tweeting over bluetooth is huge, no matter what the anti-social media morons think.

Nexus One creates a viable pool of users trained on a gesture pattern similar enough to the iPhone to be absorbed with perhaps 5 minutes of use. Voice email as absorbed into the micro-message bus creates a huge transaction-ready set of customers who can trade access to their so-called private streams in return for discounts, special offers, and so on — provided the vendors play by the rules. Those rules are not to violate the user’s sense of propriety in the use of their private communications.

Gmail has succeeded because it established a sense of respect for our private communications while at the same time providing context-sensitive information that could be useful. Those links can be scary if you happen to notice how intelligently they are generated based on parsing of your private thoughts and business communications. Yet we understand that Google understands where the fourth wall is, where they can go right up to but not over.

Now look at the Nexus gesture stream and marvel: not just the text or the audio converted to text, but the time, screen location, zoom level, what objects and information gets shared, ignored, and so on. The map of these behaviors is incredibly rich — like turning our interests and intentions into a rich kind of braille where our fingers approximate what we are thinking in the moments in between transactions. Remember, each device is tagged to a credit card. It turns just about everything we do into a Kindle experience, as long as we feel compensated for visibility into the gesture stream.

Talking in a personal way to a public audience was the disruption that Twitter engendered. The voice-tweet tool gives us a mechanism that will work just as well across micro-communities, whether inside the Chatter firewall or cross-domain in a FriendFeed conversation. And the text processing can be used in several ways, to enhance voice mail as Google Voice and Ribbit do, and most importantly as a filtering mechanism to determine dynamically who sees what in the message stream. This is a huge disruption that Apple will have to scramble to meet, and another reason why the tablet will be so important when it appears.

Nexus One may seem like me-too, just like the iSlate will be called tablet take two. But in fact we’re seeing voice replace the keyboard on the phone, which in turn creates a vacuum on the desk/laptop for the iScreen to fill. Once we trust the conversion of voice to tweets, we’ll use private tweets to replace email. Once we trust the filters to deliver us the most actionable information in our windows of opportunity, we will also select the media services that best leverage the new platform. Once we make those decisions, the content produced for the astronauts will attract the settlers. And that’s a secret the media won’t be able to keep for more than a few seconds.

The Man Who Came to Dinner
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by Steve Gillmor on January 2, 2010

chatterfbMarc Benioff commented on Facebook about Erick Schonfeld’s list of important technologies of the coming year, pleased that Erick thought Salesforce Chatter was going to be a big deal. I agree: Chatter is likely to become a key differentiator in the contest for momentum in cloud computing. Up until now, Twitter and Facebook have had the game all to themselves, with Google content to experiment with Wave and Microsoft busy launching Azure.

Chatter will inevitably go right at the heart of Microsoft’s Sharepoint strategy, which has some serious legs now that the company has wired Visual Studio up to it on the development front and Silverlight on the display side. With Windows Mobile 2010 and Silverlight Mobile still officially unannounced, Chatter has an interesting opportunity for the next three months or so to slipstream alongside Nexus One and Android. This gives Benioff plenty of red meat on the marketing front, but behind the scenes the real target is Twitter.

Chatter was pitched as a Facebook clone, and the more Facebook tweaks their status model the more it begins to look like FriendFeed on steroids. By tagging me in his Erick status update, I received not only Marc’s message but the replies of others in an email thread which pointed me back to a FriendFeedy conversation thread. So far Twitter has resisted harnessing its reply_id capability for conversations, leaving the field wide open for third party clients to (so far) pick up the ball. Robert Scoble was promoting one FriendFeed killer the other day that might go there with a promised UI overhaul, but my bet is on Facebook morphing quicker.

So now we get Facebook and Facebook Connect operating as a stalking horse for establishing an identity map that Chatter can do a LinkedIn party on. For each civilian identity, Chatter offers an extended professional identity with tools to cross-index among enterprises and their internal taxonomies. It’s like taking Twitter lists and harnessing them across affinity groups inside and across companies, leaving Twitter and its clients to carving up the customer end of the transactions. But guess where the carrots lie for those customers? The MinorityReport location-aware enterprises that have realtime deals just waiting to be pitched to those who register for stream offers.

CRM is the logical clearing house for these relationships, as long as care is taken to establish trust and authenticity at the intersection of public and private networks. I’ve often felt Facebook makes too much of the difficulty of transitioning its cloud to the apparently more open Twitter stream. With Chatter, that responsibility shifts to the Facebook Connect channel and the credibility of businesses seeking to engage with the social marketplace.

We’ve already seen the impact of service industries such as food and live entertainment (Yelp, FourSquare, etc.) Next may well be the media companies, once the tools of the trade ship over the next few months. Chatter’s application updates are a huge opportunity for the record companies to stave off a further collapse; same goes for the products formerly known as magazines. Just because the mainstream media is glomming onto Twitter as a realtime DVR index doesn’t mean private streams can’t be nailed up and distributed interactively by newmedia publishers with much higher signal to noise and the yield that comes from mining authority.

Salesforce has consistently outperformed the expectations of its competitors, not so much by some magical formula as by understanding the principles of bootstrapping pioneered by an early group of engineers and standards politcos. Google’s success at decoupling Office from our private lives has now rendered the opportunity to remake the business relationships from the inside out. Chatter can instantiate customer relationships based on what gestures we send to signal streams of our willingness to sip and save.

Chatter is not without challenges; figuring out the intersection of Twitter and Facebook will not come easily. But if Benioff continues to do what he has been doing now for the ten years of the Web Services revolution — correctly marrying a strong sense of what technologies will stick and foster consumer acceptance with the opportunities to disrupt slow moving competitors from his past — he and his company will continue to prosper.

by Steve Gillmor on January 1, 2010

3DRTOver the holidays I had the great pleasure of watching the Seinfeld reunion story arc on the seventh season of Curb Your Enthusiasm. It’s about to disappear from Comcast OnDemand, presumably to traipse off to the increasingly less-profitable domains of the DVD. But not only did the perfect reanimation of Seinfeldian celebration of nothing get around the impossible task of going home again, it made Curb glow in a way I never quite got before.

Jerry Seinfeld’s role inside the HBO show hewed to Curb’s central premise: that the “actors” improvise rather than read scripted lines. The situations are prepared, but not the actual interplay. In so doing, the onus shifts from the writer to the performer. For Larry David, whose persona and comic style is to set up some premise and then toy with his victims the way our cats play with a mole in the bathtub, this produces an expected effect of comic competence but not brilliance.

Comic actors fare reasonably well in this laboratory, especially well when they are playing themselves as do the Seinfeld cast. Comic actors as they are, they find their attitude as “themselves” then riff off of their characters to inform the elements of their essence. Kramer once again rockets through Jerry’s door as if suspended in mid-air, while the others lock in as though ten minutes, not years, have passed. At this point, the experiment is already successful. Now the question: what to do with it?

by Steve Gillmor on December 23, 2009

tabletFriendFeed’s return of its realtime Twitter feed is a great end to a turbulent year. Watching the river flow is a maddening exercise in gauging the value of the stream, but having the option again is invigorating as much as it underlines the futility of keeping up. That’s where the Kindle comes in. Kindle is a vacation from the stream; it’s checking into the Millstream motel and communing with old friends and old-is-new ideas.

2009 has been a challenging year, particularly on a human level. Personally, I’ve seen friendships turn to dust as the economic crisis grinds the once-carefree impulses of the realtime Web into marketing and posturing. As someone who writes columns and produces the Gillmor Gang, certainly we all are guilty of these crimes. What I saw as a declaration of the obvious (RSS is dead) continues to roil the conversation, but the damage to a longstanding friendship with Dave Winer seems substantial. Perhaps the friendship that founders on disagreement is not the loss it once might have been.

On the plus side, the massive success of social media and its drivers has rendered moot the criticism that these issues and personalities are not worthy of the enterprise or indeed any serious pursuit of one’s time. As a product of the Sixties, if anything the connection between industry and my passion for technology, the arts, and comedy has become so pervasive that I would be virtually unrecognizable to myself from that era. I have become my father, mother, cop, and judge even as I struggle to make the mortgage and ease my kids into the unknowable future. Tech feels to me like the sessions for some potentially great record, or the noodlings of some robotic drum machine.

I haven’t seen the Lizard movie yet, but from afar it seems more on the side of science fantasy than fiction. I’m sure I’m wrong, but for now I’ll preserve that standoffish pose I took with Twitter and Facebook and the Kindle — knowing full well I’d soon join the stumbling herd but glad to pass the time today pushing more familiar buttons. As the stream floats by, the usual persists: open v. closed, tablet rumors, is realtime real, and so on. OK, I’ll bite:

You say you want a revolution
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by Steve Gillmor on December 18, 2009

gg1217The RSS-is-not-dead-it’s just-Twitter Lobby is finally getting the point. As Dave Winer, Anil Dash, Stowe Boyd, Fred Wilson, and whoever else thinks the time for the Bum’s Rush is upon us are proclaiming, the Open Twitter API can save the world from onecompanyitis. In five words: Bearhug Twitter and feed them PB&J until they explode. I know that’s 9 words, but in this upside down argument, it’s really 5 invented in 2001 with just 4 small one-time-only updates.

Only one small problem: Twitter killed RSS, not the other way around. Twitter didn’t do RSS some big favor by extracting the vast majority of citations away from Google Reader and its victims in the RSS aggregator wars. Twitter rolled through downtown URLville and right over every social media platform including Facebook with one simple premise. Hi, how you doin’? You are what you tweet. The next big thing since Gmail. Please put down your lunchbox and take a number.

Today URLs flow through Twitter. Ideas ship on Twitter. Software is built on Twitter. Fine: the Open RSS API means we can now write to a standard interface that lets Twitter clients become carriers for blogs, conversations, comments, podcasts, and all sorts of unaffiliated competitors. Except that’s hogwash. The time for bearhugging Twitter to the ground vanished when Facebook realized it had to clone Twitter or lose control of the social graph. Once FriendFeed created a realtime conversational data type, the race was under way to codify Twitter and extend it before Twitter absorbed the capability. Neither has happened yet, but once either company reaches that goal, there is no need for a social revolution.

This is not the IM Wars all over again. This is not Do No Evil 2.0. Twitter has produced a great service that transcends the politics of the moment, just as Gmail eviscerated email as we knew it. What part of Yum, Good do we fail to understand is bad for us? It’s a simple and inviolate contract: you do something useful and I’ll give you my data. How do they make money with that? Don’t care, they’ll think of something. If everybody likes it, you got yourself a lock on the market.

This is why the Gphone materializing is just as good for Apple as Google, and therefore all of us. Competition drives innovation, and it also drives duopolies, as Jason correctly noted on this week’s Gillmor Gang. Twitter has already created a duopoly, by proffering a public model with exceptional filtering characteristics that neatly validates Facebook’s private identity model. The power is not in a single API unification but rather an economic duopoly at the intersection of the two social platforms.

Why is the Gphone powerful? Because it leverages price supports to drive the cost of the device toward zero for the user. Google can afford to lower the smartphone entry point to match the iPhone, and in so doing set up a competitive environment where social applications can flourish equally well across both platforms. Those broadband social applications (using hybrid development tools across ChromeOS and Silverlight) provide a second wave of price supports in the form of marketing and transactional revenue. 1% of everything that moves is plenty of a business model for Twitter, Facebook, Google, Microsoft, and the rest of the global economy to boot.

This doesn’t mean that there’s no room for the little guy, the small developer, the open source aesthetic, the impulse to contribute to the community. It just means that painting these companies as evil or controlling or untrustworthy begins to say more about the motives of those who attack them. Of course Twitter can be disingenuous when they remove services for “technical” reasons only to sell them off to Microsoft and Google for millions of dollars when they rebuild their infrastructure. But did that slow down adoption of the service or the proliferation of third party apps? Is Facebook slowing down as it tramples privacy?

No and no. Twitter continues to build out its dominant social array of overlapping follow clouds. Lists and firewalled retweets may keep Scoble and others busy, but until realtime conversation is enabled, Twitter will be valuable mostly for its ubiquity and trigger mechanism for dynamic filtering. Facebook is testing Twitter posting, which when implemented will become the laboratory for FriendFeed style aggregation and realtime chat. Put simply, Facebook will become the hybrid of both models, forcing Twitter to enable threading to contain the damage to its authority model.

We’re seeing a realtime negotiation between these two leaders of the social revolution, with Benioff, Ozzie, Jobs, and LarrynSergey waiting patiently just off camera. It’s a good time for the Open Twitter API guys to declare victory, but it would be nice if they stopped sliming the socialcos and bigcos who get it just as much.

by Steve Gillmor on December 16, 2009

harveyHad a wonderful time at the Google Holiday Party the other night both because of and in spite of it being “off the record.” The ground rules created an atmosphere where Googlers could be more frank than they usually are (note irony here) and at the same time get to wall off portions of the media’s brains from talking about what they said. These moments feel a lot like the Washington senior official scenario, where quotes emanate from thinly disguised “spokespersons” which are in reality the actual “persons.”

In any case, I won’t reveal what was said by Googlers because I want to be invited back next year. Also because they didn’t say anything that contradicts anything they’ve said publicly or that I’ve made up out of whole cloth. In fact, what I can talk about is what I said. Here’s a digest of that stream:

It seems that the WebOS contest for the hearts and minds for developers is settling out as one between ChromeOS and Silverlight. In my mind, ChromeOS is Chrome, and now that it’s on the Mac I care. Chrome therefore subsumes FireFox, Safari, and eventually Android, regardless of what has been said about the difficulty (or not) of having one OS span the desktop and mobile devices. I can’t tell you when Googlers will release Chrome Extensions but a spokesperson pointed out Google has publicly stated the project is open source, which suggests you could look up the answer to this and many questions. Indeed MG has made a career out of doing this.

So when Extensions ship, I will move off of Firefox within minutes, not because I have any extensions other than PowerTwitter but because I wait for enough stability and market force to make moving a conservative bet. And the main thing I’m waiting for above all else is Silverlight compatibility. I can’t say what Googlers said about this, but my thought is that if they can support the crap Adobe AIR hairball, they can support Silverlight. My bet is they will or already do.

by Steve Gillmor on November 29, 2009

twitter'sbluffEver since FriendFeed was sold to Facebook, we’ve been told over and over again that the company and its community were toast. And as if to underline the fact, FriendFeed’s access to the Twitter firehose was terminated and vaguely replaced with a slow version that is currently delivering Twitter posts between 20 minutes and two hours after their appearance on Twitter. At the Realtime CrunchUp, Bret Taylor confirmed this was not a technical but rather a legal issue. Put simply, Twitter is choking FriendFeed to death.

What’s odd about this is that most observers consider FriendFeed a failure, too complicated and user-unfriendly to compete with Twitter or Facebook. If Twitter believed that to be the case, why would they endeavor to kill it? And if it were not a failure? Then Twitter is trying to kill it for a good reason. That reason: FriendFeed exposes the impossible task of owning all access to its user’s data. Does Microsoft or Google or IBM own your email? Does Gmail apply rate limiting to POP3 and IMAP?

So the reason Twitter is killing FriendFeed is because they think they can get away with it. And they will, as far as it goes, as long as the third party vendors orbiting Twitter validate the idea that Twitter owns the data. That, of course, means Facebook has to go along with it. Playing ball with Twitter command and control doesn’t make sense unless Facebook likes the idea of doing the same thing with “their” own stream. Well, maybe so. That leaves two obvious alternatives.

by Steve Gillmor on November 26, 2009

jasonrobertThe Gillmor Gang convened Wednesday to ponder the last several weeks of events loosely contained in a discussion of the next generation Web operating system. Three major announcements set the table for this Thanksgiving edition: Google’s ChromeOS, Microsoft’s Silverlight 4, and salesforce’s Chatter collaboration platform. The last might be pigeonholed as enterprise Twitter, but Marc Benioff’s position as a central driver of Web Services since the last collaboration shootout in Y2K suggests there’s more to Chatter than meets the casual social media eye.

This edition sports some familiar longtime Gangsters, including Ziff Davis Enterprise and ITBusinessEdge editor Mike Vizard and Mahalo founder Jason Calacanis, who promises not to agree to time limits on his next bets. Alert listeners of the old RSS-bound version of The Gang will recall Calacanis bet a sushi dinner that Google would launch its own OS. I pinned him down to one year, and unfortunately the bet was joined 3 or 4 years ago. Even if you accept the idea that ChromeOS is a real OS, then the next bet might be when SIlverlight merges into the new Windows. Robert Scoble says no Silverlight Office for 5 years. I say 2 years tops.

More recent regular Kevin Marks continues to party down on the notion that HTML 5 will hit the mainstream shortly. Kevin sees Microsoft’s announced support for Silverlight video transcoded to Apple streaming format for the iPhone as a validation of HTML5, but there’s no getting around Microsoft’s aggressive use of Silverlight to push the market ahead of HMTL 5’s progress in the video area. Scoble says that’s not SIlverlight on the iPhone, but if you combine the video hack with Miguel De Icaza’s Moonlight recompiling hack to iPhone primitives, it adds up to a porting path for Mac, PC, iPhone, and Android. Sounds like another sushi dinner for me. A feast of possibilities to ponder on a happy Thanksgiving Day.

by Steve Gillmor on November 25, 2009

bachEarlier this summer I traveled to Redmond to talk realtime and the cloud with senior Microsoft executives. In this conversation with Robbie Bach, President of Microsoft’s Entertainment & Devices Division, I tried to delve into what “we inelegantly call Three Screens and A Cloud” from Bach’s vantage point atop Xbox, Zune, Windows Mobile, Media Server, and related hardware. The subtext: Microsoft’s nextgen realtime strategy at the cusp of consumer and enterprise.

ROBBIE BACH: For us, the cloud does a number of things. First of all, it enables us to create community. Right? I mean, the biggest thing — people ask why is Xbox Live successful. Why do we have 20 million members on Xbox Live? And a good percentage of those people who pay us real money for a subscription every year. And some of it is about multi-player gaming, I will grant you. But a significant portion of it is about those people saying, “Hey, this is where I meet my friends. This is where we do things together.”

And if you don’t have a cloud set of services behind that, that gets actually quite hard. How do we do the types of things we’re doing now where you and your friends will be able to watch a movie together and not be in the same room? That requires a set of cloud-based services behind it to enable that to happen in a rich and effective way. And, oh, by the way, talk and see each other at the same time. That’s a pretty interesting experience and a pretty interesting trick. And that all happens through the work that we’re able to do on Xbox Live.

So to me, the biggest thing that the cloud does in the immediate term is it gives us a social environment. It gives us the ability for people to do things together.

by Steve Gillmor on November 15, 2009

ginjointsIf you believe the noise emanating from the retweetsphere, this realtime thing is something we don’t need, don’t want, destroys our sense of normalcy, prevents real thought from emerging, is populated by charlatans and idiots with more time than sense on their hands, and besides it causes seizures.

I went to Scoble’s blog on the recommendation of some retweet and found myself watching a realtime updating Twitter list of Tech Smart Guys or something of that nature. Scoble evidently has spent considerable time compiling these lists, running into limits like 500 geniuses on any one list. There are problems with lists, I’ve heard, but none more pronounced than the question of why one would like to produce multiple Twitter home pages to navigate between when the Home page is already useless.

I’ve certainly read numerous explanations of why lists get around the Follow problem by allowing you to create imaginary follow lists (hat tip to the late great FriendFeed’s imaginary friends concept.) Indeed, without Track all Follows are imaginary in that you are stuck waiting around for people to randomly say something interesting on a freakin’ Web page. These are the same Web pages we ran away from when RSS gave us the opportunity to request updates of blog posts when they were published.

But RSS has no social metadata to speak of, and no business model to keep the pipeline flowing. And if RSS detractors are to be believed, the technology never got significant adoption anyway. In fact, RSS scraped the cream of the attentionrati off the top of the Web page model and forced publishers into a race for space in a diminishing window of consumption time. Thus micro-messages were invented as a hybrid of the 10-second spot and texting crowd. Besides, most RSS posts wrapped 1 or 2 seconds of information in a stream of self-promotion — like this one.

by Steve Gillmor on November 13, 2009

gillmorgangThe Gillmor Gang debated the virtues and otherwise of the smartphone’s latest pretender to the iPhone crown: Droid. Michael Arrington led the Droid’s faction, with a QVC-like enthusiasm for the power of Any Phone That Runs Google Voice. Of course, he keeps his iPhone and iTouch a handy arm-grab away, but with Droid he may finally have some rationale for excommunicating himself from the Apple bosom.

The New York Times’ Saul Hansell provided context at the telecom level, while ex-monopoly telecom BT’s JP Rangaswami placed his and BT’s bet on the future of open platforms such as Android. JP’s partner in crime at BT and subsidiary Ribbit, Kevin Marks, supported Arrington’s vision of a game-changer in voice, while Robert Scoble was happy to defend the iPhone with faint praise just so he could have something to argue about with Arrington. He also elicits some new CrunchPad details from Mike.

Of course, my perspective is the true correct one, that the iPhone will continue to dominate as Android devices demolish RIM, partner virtually with Windows Mobile over the Silverlight bridge to carve up the volume play, and batter the telecoms into submission so that Apple can ride through the big gaping hole and launch the iBook. A great conversation that will continue.

by Steve Gillmor on November 11, 2009

mugliaEarlier this summer I traveled to Redmond to meet with a number of Microsoft executives, including Bob Muglia, President of the Server and Tools Business. Muglia’s group has grown rapidly to become the critical swing vote in Microsoft’s transition to the cloud, now closing in on almost a third of the giant’s overall revenue. And as Silverlight and realtime become the strategic heart of the integration of cloud and on-premise solutions, what Muglia had to say then will resonate much more clearly when he takes the stage next Tuesday with Chief Software Architect Ray Ozzie to open the PDC in Los Angeles.

STEVE GILLMOR: Will there be a Silverlight Office, something like that?

BOB MUGLIA: What I think you’ll see over time is major parts of Microsoft applications beginning to incorporate Silverlight into their experience. I mean, as — if you look at, for example, the Web companions that Office is doing, they do use Silverlight in a variety of instances. So, we’re seeing that being used there. We’ll begin to see Bing and MSN and our online properties begin to adopt Silverlight inside the set of things that they do. We already see some of that in a limited form in Windows Live.

If you look at my business, which is less consumer-focused, and we focus really on business customers, we are building interfaces that are Web-based interfaces for our business servers, using Silverlight. I mean, it’s become pretty universal that the kind of experience we can provide, in this case, a system administrator, is much, much better, we can write it much faster, by using Silverlight. And as we begin to launch new services — we have a management service we’ll be launching next year that’s System Center Online, that enables people to manage desktops through a cloud-based service — the entire user interface for that, from a management perspective, is all done in Silverlight.

IBM’s Steve Mills on RealTime
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by Steve Gillmor on November 7, 2009

millsAs we prepare for our next RealTime CrunchUp on November 20th in San Francisco, we’re seeing if anything an acceleration of the phenomenon known as RealTime. Startups, cloud platform vendors, the open standards community, and virtually every software and hardware category are being refreshed and reinvented in the new model. And while there are many familiar players talking and to some degree walking the RealTime walk, some have been busy for years building and deploying the fundamentals of this “overnight success.”

A few weeks ago, I traveled to Las Vegas to attend IBM’s Information On Demand conference, and took the opportunity to sit down with Big Blue’s Steve Mills, Senior Vice President and Group Executive of the IBM Software Group. In English that adds up to Steve being The Man at the helm of IBM’s embrace of Web Services, with the software group accounting for one quarter of IBM’s $100 billion business. While others have partied down on Web 2.0 and its various social themes in perhaps a more outward facing way, it turns out IBM is very focused in the same areas, albeit with an eye toward leveraging its deep relationships with the enterprise.

If raw information accounts for the lion’s share of useful data, IBM’s investment in analytics and “mining the nuggets” suggests the company’s history of eating its own dog food with early realtime technologies like Notes and Sametime will bear fruit as IBM begins to share its best practices with customers. But what of the TwitterSphere, the social media stream of micromessages — does IBM see what they call sentiment analysis as a different animal than the internal data that runs corporate systems? Mills says yes, citing IT and regulatory concerns about closely held data leaking across the firewall.

But when I cite competitors such as Salesforce who are rapidly harnessing social relatime data with their CRM and SFA applications, Mills says IBM is doing the same thing with its Lotus Connections technology when customers ask for it. “You have to allow these scenarios to exist if the company wants that scenario,” Mills says, noting that some companies would rather enable what they can’t stop and take advantage of the wave without being overwhelmed by it.

Mills says about half the IBM population microblogs today, using incremental additions to Sametime built not on open source but what Mills delineates as open standards. He sees microblogging as a way of triggering people finding people, with swarming around topics and events producing positive collisions. When I suggest he and his troops are real adopters of realtime, he suggests the word “fanatics.” This is a long-time IBM strategy of amortizing its development (and acquistion in the case of Lotus) costs with internal usage, then rolling the results of that experience out to its army of customers.

Mills was not sure companies would be ready for this free-wheeling technology in the face of regulations and data governance, but was pleasantly surprised when it took off like a rocket. “Businesses were more ready for it than we had thought,” and Mills sees a fairly profound shift as RealTime takes hold. “What’s acceptable to people today is probably something beyond anything they thought they would be doing ten years ago.”

As avid users of the stuff, IBM’s view is that the speed of the stream is not so much to be coped with as to allow the interactions to occur. “There is tremendous value if your company has a culture of problem solving…. There are cultures that are very internally competitive… that don’t want to share,” Mills debates. And he knows where Big Blue comes down on this, saying there’s no company in the world more prolific in its use of collaborative technologies.

IBM continues to invest in predictive analytics across structured and unstructured data, and IOD attendance was strong as companies began to flesh their IT muscles as the recession appears to be abating. The efficiencies of information management hold up well in tough economic times, and IOD featured many sessions and demonstrations of SPSS and earlier acquisition Cognos working together to reduce municipal costs by predicting crime and fraud and shifting resources to combat those drains on budgets.

For Mills, the experiment begun 10 years ago formerly known as Web Services has been wildly successful. The mix of service oriented architectures (SOA), Web 2.0, social media, ubiquitous bandwidth, and low cost microprocessor technology allow us to instrument and analyze the world around us as we’ve never done before. Is it good for IBM too? Mills says IT has always made its own market. “This is the most adaptive tool that mankind’s every created…. Who would have thought this would have been a $1.2 trillion industry?” That could double in size in 10 years, he predicts, as operating and capital expense from other unrelated areas get converted over into IT.

The Private Web
by Steve Gillmor on November 1, 2009

privateFor years we’ve been told the key to the future is the Open Web. And for years it’s been true that taking the open path eventually pays off. You can’t deny the power of open technologies to disrupt the incumbents, whether they are operating systems or carriers or the media in general. Arguing about what constitutes open can be entertaining, but in a world where realtime dominates, we are starting to move on to capture the value of open for ourselves, in the private Web.

As social media clouds become more resilient, we are trusting them more. Twitter lists are a robust signal that the company has moved from keeping up to encoding the value of its network. We won’t see many new stars as lists proliferate, but rather a better sense of how to model the new media forms that micromessages enable. Boiled down to vertical niches, lists are the instantiation of a way of looking at the Web, a kind of Yahoo 2.0 based on people aggregation rather than sites or topics.

But what value do these lists have in raw form? It feels like a Wikipedia page, where you learn not to click on hyperlinked words for fear of getting lost in ever-cascading tangents based on ever-more generic topics. Instead, you rely on the intelligence of whoever constructed the page, scanning for clues as to authority, serendipity, social characteristics worth capturing for yourself. Two problems: the list architecture is splayed all over the place, and we have no tools for harvesting the value.

Of course, we’re just seconds away from the onslaught of third party takes on the subject. Surely we’ll see interesting aggregations of the Top 100, the best, brightest, sexiest, etc. We’ll recognize the familiar names and ratify their positions in the new marketplace. It’s a marketplace that will have its own hierarchy, its own Oprah, its own politicians, police, and underworld. And with all that will emerge its own underground economy.

What is the Private Web? It’s the private place only we know about (or think we do.) It’s the place where our deepest fears and instincts combine to produce the hunches that drive our lives. As a parent of a teenager, I’ve seen my hunches evolve to reflect the rapid pace of social media and my daughter’s use of it. Twitter is nowhere on her radar, Facebook serves as a gas station where she pauses for fill ups, and video chat and IM are interrupted only for food, homework, and periodic audiences for the purpose of fundraising for road trips.

All of the most important parts of her life are conducted on the Private Web. This is not a good or a bad thing; it’s just what it is. I can sense her world but only by inference — more by the difficulty in understanding parts of it than any rational tool such as asking questions or withholding permission until information is volunteered. I feel like Steve Wonder, blind but with some heightened power of perception that slowly carves out information from the resiliency of the difficulty of it.

Take this exchange:

When are you going out?

In a bit.

[some narrowing to an hour, say 4]

Who are you meeting?

Uhh, Amy and mumble and whatever. [co-conspirator, someone I don't know, and no mention of whoever I want to know about, usually boys]

So when will you be coming home?

I don’t know I’ve done my homework [usually not] and it’s [whatever day it is] and I just want to have fun with my friends, Dad. Jeez. [Obfuscation of the length of the excursion to allow for audibles at the line of scrimmage to do all the stuff I should be concerned about]

Lengthy negotiation based on the hunches I’ve collected.

What’s important to understand is that my daughter already knows exactly what she wants to do and has modeled it to the best of her ability to predict the future, online and through the social media framework. Facebook tells her where the opportunities lie, texting confirms or augments those clues, voice is only used to ratify plans once the permission map has been drwan and pre-tested for potential disruption. These kids are really good at this stuff, and we are learning more from them than they from us.

Some conclusions gleaned from observations of the Private Web:

  • It’s not about Twitter, it’s about what Twitter has triggered.
  • Realtime is the best way to get what you want, before defensive measures can be deployed.
  • Friends are important, and particularly a deep bench. If one friend becomes overexposed, you switch to a backup.
  • Texting is the prime channel, then video, followed distantly by email and IM.

To unpack, last in first out. Texting is tied to a hard coded identity, credit card, device. This provides two-way leverage, where the parent (boss) can monitor and require timely feedback, while the child (you) can meter out pseudo-information to keep you happy while navigating largely unseen on the digital network. It is much easier to project a sense of action, reliability, and strategic positioning via social media when you can downplay the value of moving physically through space and time. Foursquare will hit a wall once adults (companies) discover the existence of these breadcrumbs. Foursquare will counter by virtualizing location.

Just as location will become more editorially enhanced, so too will the role of the team in social hierarchies. It’s much more useful to have interchangeable friends or partners, so that the parent (company) knows there will be some coherent continuity regardless of conditions on the ground. People profess to value collaboration, but the strongest connections in the social graph are between groups of overlapping friends who in aggregate add up to a rational team but don’t require hardcoded roles. Put in nightcrawling terms, it’s “OK, I helped you out last night, tonight you’re my wingman.”

Realtime, of course, just plain wins. You may get away with almost a few times, but once people are onto you, they’ll start serving the ball to the weakest point. Realtime is inexorable because our sense of timing adapts to each generation of realtime and soon gets frustrated with how slow it is. How many times have you interrupted someone’s argument because you know what they’re going to say? How many times have you skimmed a post or even a tweet for some clue that it’s worth whatever miniscule time you’re now tuned to? That’s why video is right there after texting, because a picture is still worth a thousand words. “If looks could kill…”

And first but not least, Twitter is so not the point but what it has created is. The key to the Private Web is notification, not the actual content. The social signals that enable or disable connections are the new PageRank. It’s not a link but the ability to see the metadata that describes a link’s immediate value that’s valuable. My daughter uses speed to get off the phone or out of range before I can pin her down for the next number to reach her at. The data is sitting there in plain sight but where it is is obscured. Understanding her social graph in realtime is what we want to know and what she wants to obscure.

The Private Web operates on deeper emotions and instincts than we are accustomed to acknowledging. Where do I want to go? Who do I want to be? In the case of my daughter, how do I get to be who I want to be? The keys to the Private Web are shared, not at a location but via implicit and dynamic permissions to access the stream in realtime. Those who signal their understanding of this deeper value pool will implicitly advertise their value, and encourage us to request permission to share with them. Those deeper conversations will contain higher value as we trust those who share them to keep them private to the group who values them.

Twitter may not support conversations very well, but it provides clues to where the Private Web exists. These conversations live in the cracks between the public stream and direct messages, hidden either by obscurity or purpose. As they become more useful, the tendency will be to make them public, but in doing so they will lose that unique quality of trust and value. Instead, these private conversations will grow, until everyone is participating.

The power of two
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by Steve Gillmor on October 24, 2009

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I spent this week at John Battelle and Tim O’Reilly’s Web 2.0 Summit, and thoroughly enjoyed myself. Partly because MG SIegler was on fire, doing a hybrid live blogging/news analysis stream that let me mine the hallway conversation, and mostly because John Battelle poured a ton of research and preparation into a relentless pursuit of the “story” — namely Twitter. John asked the questions we all wanted asked, leaving plenty of time to relax and enjoy the moment when the Big Guys finally showed their cards.

We’ll soon see how well these cards are being played, but for now the one fundamental fact is that, as with Noah, there are two of everything. Twitter and Facebook. Google and Microsoft. Scoble and Scoble (the one at the top of the thread and the one at the bottom.) This is very important because it undercuts the rationale for throwing FUD at the BigCos by turning us all into Missouri. If there are two locked trunks (varying degrees perhaps or not, doesn’t matter) then we can make up our minds for ourselves. The result: a valid user contract.

The reason a valid user contract is important is that it shifts the argument from who’s doing what to whom to what are we agreeing to do with our data. We may have argued over the value of Track on an individual basis, but this week’s announcements underline its value in aggregate. The hostility over the embargo of realtime search eased when FriendFeed opened things back up with realtime conversation; now the Facebook acquisition is being used to restart the notion of exclusion. But it has much less force once we notice that, just as with the Fail Whale, FriendFeed will continue until it morphs into a Facebook hybrid. We will continue to have a choice, and will validate those, preferably two, who continue to scratch the aggregate itch.

Viewed through the lense of the power of two, big memes like scalability and market force take on a different hue. What does it matter to me how good Windows 7 is in the abstract, as a revenue splash for Microsoft or as a funding mechanism for whatever the company is trying to do in the WebOS era? Not a lot, but certainly much less than in the context of OS/X, WebKit, iPhone, Android, etc. In context, Windows 7 drives the motion of the two forward. It means that Google Voice drives Apple to drive AT&T to open the door, while driving the Android ecosystem to firm up its AppStore and bake out its alternate proposition. It’s like what Tim Berners-Lee is doing, playing the US and UK governments off each other in a race to document transparency.

This counter-surge disruption draws its power from the elasticity of the network and the cloud computing model. Next to this inexorable self-correcting dynamic, the politics of both FUD and silence fail miserably. If the sound sucks on a Startup School webcast from Berkeley, wait a half hour and the chorus of Fails prompts a fix. If you have to leave to drive to the event, get someone to patch the feed into Ustream so you can monitor from the car. If the car doesn’t play iPhone app audio, get a car that does it right. These micro-decisions in ones and twos make a small ripple; in a cascading social wave, you get Twitter and FriendFeed and Facebook and Google and Microsoft. And in that world, you get a new media model.

The mistake (if that’s what it is and not the fuel for progress) that’s made in identifying any one node as directly competitive with another is that the least important aspect becomes the defining metric of success. In fact, FriendFeed is wildly successful because it does not compare directly with Twitter or Facebook in scale or “user friendliness” but rather creates the ability to do things in the context of those successes. If Twitter lists make some of those FriendFeed processes possible in the larger platform, it only accelerates the value proposition of the aggregate tools. The barrier to entry is in finding complementary roles for new players beyond the first two or three.

Evean Williams’comment about there being room for both Twitter and Facebook may have been good politics, but it also reflects the larger reality of the power of two. Minus Twitter, Facebook remains trapped in its internal domain, without the escape route opened by Adsense to allow Google to achieve scale to create pressure on Microsoft. Without Facebook, Twitter has no vehicle for moving into the larger company’s private (and enterprise) market. FriendFeed is as much the structural backbone for Twitter as it is for Facebook, and Williams’ comments about not seeing two-way synchronization as particularly useful between the two clouds was the least perceptive comment he made at Web 2.0. In fact, the power of two will mandate full sync whether he likes it or not.

Forget the noise about FriendFeed and its founders being elites or two engineering-focused or whatever Silicon Valley spam you hear. If you’re looking for signals about where this thing is moving, look to the voices that are making the turbine spin. It says nothing about the various entities that make up the technology environment, negative or positive, to deride any one node. Commercial, social, open, pay-per-view, whatever. The most disruptive thing I saw on stage at Web 2.0 came from ComCast’s Brian Roberts, with the beta on-demand service that erases the boundary of the TV and the computer. This has gone wll beyond the politics of exclusion, the swiftboating of any individual, company, ideology, format, or layer of the stack. That won’t stop the sniping, but nobody really cares.

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