Online productivity suite Zoho has been open to allowing users to use their Google, Google Apps and Yahoo accounts to log-in to Zoho Apps. Zoho says that most of its users are using their log-ins for other applications to use Zoho’s offerings. Today, the productivity suite is adding a social layer to its suite by integrating the ability to login with Facebook Connect.
Similar to its integration with Google apps, Zoho users can login to Zoho using their Facebook credentials. Users with existing Zoho accounts can now link the two accounts so that they can login with Facebook credentials alone. But the plus of using Facebook Connect now allows Zoho to transcend platforms. So you can now share documents with Facebook users who don’t have a Zoho Account. Of course this isn’t Zoho’s first foray into Facebook’s territory. Zoho’s Facebook app allows users to create documents, spreadsheets and presentations from within Facebook and includes the ability to view and edit all existing documents, spreadsheets and presentations (both personal and shared) from Zoho Writer, Sheet and Show.
Twitter’s Streaming API, which allows developers realtime access to Tweets, was recently launched into full production mode, after being in alpha testing since April of last year. Eric Marcoullier, CEO and co-founder of API aggregation platform Gnip, has written an interesting blog post guiding companies on the logistics of moving to Twitter’s streaming API that is definitely worth a look. Marcoullier outlines who should be using the Streaming API and the best way to fold the API into their applications.
Salesforce CEO and Chairman Marc Benioff unveiled the company’s realtime micromessaging technology as it went into a private beta with 100 customers. The press event featured a rather unique sketch of the company’s vision of the near future of enterprise realtime by Benioff, followed by several quick demos of the product’s capabilities as leveraged by several partners.
Interestingly, Benioff’s meta view of what he called Cloud 2 and what we call realtime seemed almost a reverie in contrast to the demos, which illustrated in a few short dives into the Salesforce architecture how deeply Chatter is already embedded in the platform. The messaging around this new Collaboration platform was if anything underplayed next to the reality, that Chatter completely transforms the business process layer.
Salesforce already has decoupled rapid development and deployment from the exigencies of hardware and on-premise software management. Now, with Chatter, customers and developers (read partners) can bootstrap new realtime techniques that take advantage of the flattening of business heirarchies and the tendency for small businesses and startups to distribute work around a fluid workforce where key players wear multiple hats.
It seems almost too simple an insight, that the speed with which Salesforce is innovating is exponentially growing with each new layer of its stack. The so-called collaboration layer launched today is potentially far more than just a competitor to Sharepoint and Lotus Notes, but also the harbinger of new application strategies that may launch new businesses out of their own realtime designs and problem-solving.
In conversation later with Benioff, it’s clear that he sees Salesforce in a strong position to not just compete, but move up and out of the SFA beginnings of the company and into a period of rapid growth. With Google talking aggressively about moving Buzz to the enterprise, the question for customers is how long they can afford to wait for the search giant to catch up to what Benioff already is deploying.
Benioff’s job is to pay close attention to Google’s strategy of using Buzz to drive ubiquity around various emerging open formats and consensus around the value of such consumer data as supportive of enterprise business process flows. He also has to rapidly add Android to his iPhone and Blackberry clients. I came out of today’s low key messaging with a much greater sense of the speed with which Salesforce is putting the foot to the pedal. Letting the demos do the talking is something new for Benioff, and a powerful buy signal.
Salesforce’s enterprise friendly social collaboration platform Chatter was announced at last year’s November with much fanfare. To many, there was no doubt that Chatter will have a lasting impact on the enterprise and cloud computing. And customers seemed to agree. Following Salesforce’s debut of Chatter, over 67,000 of Salesforce’s customers requested to be private beta testers of the realtime collaboration platform. Today, a lucky 100 large and small businesses, including Reed Exhibitions, Schumacher Group, and TransUnion, will begin to use Salesforce Chatter as the platform enters private beta.
Salesforce says that private beta participants were chosen based on their existing Salesforce.com technology deployments and potential Chatter use case. Chatter itself as a platform has much of the same functionality as when the platform first debuted. One addition is the addition of Chatter integration to Saleforce’s iPhone and BlackBerry apps, allowing users to tap into Chatter’s realtime stream on the go. Chatter will be integrated into the new Salesforce homepage along with a dashboard of reports and approvals, workflow, tasks and calendar. You’ll also be able to see filters as well. Chatter will let you see updates from people, files, applications, HR, and will integrated other Feeds (Dow Jones, Thompson Reuters).
We recently wrote about CloudShare, a recently launched service that allows companies to demo software in the cloud. Organizations can instantly deploy multiple, independent copies of their existing demos or training environments from CloudShare’s platform. Today, CloudShare is launching CloudShare Pro, a lightweight, free version of its service for individuals and small businesses.
CloudShare is essentially a collaborative tool for IT environments, allowing users to share, interact and collaborate in enterprise IT environments, for any length of time. CloudShare Pro’s environments are pre-configured to include servers, networking, storage and pre-installed operating systems and application licenses, including those forsoftware vendors like SAP, Oracle, and Microsoft. The new offering also promises speed, scalability, and ROI. The starup says that its enterprise customers have seen sales cycles accelerated, and costs reduced by 30-50 percent, tracked via CloudShare’s analytics dashboard.
Well, lookee here, it’s Google with a FriendFeed clone just in time to ask the musical question: If FriendFeed sucks so much, why on earth is Google doing a for-profit version of it? While the privacy crisis rages on around our inboxes, Google has blasted yet another microstream out into direct symbiosis with Twitter. Yes, that is exactly what FriendFeed did back in the days it was just an aggregator.
Later came the realtime chat, and then Wave, and then Google Realtime Search, all with that annoying realtime updating of the stream that caused so many of us to run for the Easy Hills. This stuff is so hard to understand that we’ve endured months of explanation by Facebook, a buy out of FriendFeed to silence the disturbing noise, and of course Twitter lists. How many times did we think about lists this week, except to note that there are not any in Buzz.
It’s been 4 or 5 days now, and even though Google PR has earned its keep managing the privacy missteps, we haven’t heard apologies from the CEO or founders like Zuckerberg pumped out around Beacon and whatever the next stumble was. What’s weird is I can’t remember much more than some Terms of Service that had to be rolled back. It may seem unfair, but Google has waited long enough to benefit from user fatigue about any of these issues.
Actually, I can’t remember why we care about this at all. It mystifies me that Marc Benioff is investing Salesforce cycles in this social stream, or why Buzz will be followed as soon as possible with an enterprise version. Looking at the Buzz flow, the only useful stuff is about Buzz futures; at some point all the FriendFeed features will be reimplemented and then the conversation will atrophy and move to a professional advertising QVC channel model. You’ll know the resulting content will be professionally produced because the rest of us will be sick of the whole thing.
My favorite part was the Google program manager’s response to a question about the return of Track (we’re always looking for good ideas, whatever that Track thing might be). Buzz really doesn’t need Track at all because there is absolutely no rational architecture to add value to. Basing a social graph on email is like Adobe supporting HTML5. Or trying to decipher which parts of this article are meant to be believed. Let me explain:
Email is the one thing that we actually believe computers can do well. We spend (used to) 75% + of our time processing it, reacting to it, storing it, subpoenaing it, shredding it, waking up in the middle of the night in a panic about it. When IM came along, we treated it like a hobby, something we did while not doing other important things like email. We aren’t sure how well computers do IM, and trust texting more because it’s tied to our phone and credit card.
The rest of the time after email and recess (IM) is spent on so-called browsing. Browsing began as a way of exploring, but email and IM quickly turned it into call and response. Here’s a URL, click on it. Read it until you’ve either absorbed the information or decided you’ve gotten the gist of it. If you like what you read, reward the source of the click direction. If not, look for someone to follow those orders and pay them to keep that away from you while you find better clicks or better people with better clicks.
Better people with better clicks require better pay for access to their clickstreams. Better pay comes in one of two ways, either more money or less time spent figuring out what better means at any moment. Typically, more money comes from going faster and smarter. Smarter comes from knowing what to look for, and faster comes from throwing out what isn’t worth finding before you waste the time finding out there’s nothing there. Smarter is a commodity in technology, but having the intuition to move on is rare.
FriendFeed emerged to harvest the social signals of exclusion, filtering based on the intuition of what parts of what streams added up to something not necessarily expected but likely to appear. Although the market focused on the competition with Twitter, the architects focused on the second order effects of the system. As FriendFeed became more and more efficient, it closed in on the value propositions of email and IM.
When email, IM, and FriendFeed intersect, we are compelled to make strategic decisions about our information flow. The first thing I tried to do with Buzz was send a private message, or in other words, replace email and IM. For now you have to create a private group on one (or none), which means it’s easier to stay with IM and its ephemeral quality or email and its additional decision tree of to’s, cc’s and bcc’s. Net: I’ll wait until they adopt FriendFeed groups and direct messages.
Groups enable a hybrid of public and private that Buzz only suggests but does not yet deliver. By establishing targets for collaboration and registering people, you avoid the constant decision-making about who sees what and in what proximity to others. Realtime conversations can be public or private, absorbing IM for many tasks and creating filtering opportunities based not on keywords but social vetting. Buzz will inevitably adopt FriendFeed tools, starting with a mapping of the social cloud and a Trackable alert mechanism to preserve discovery and harness the wisdom of overlapping friend filters.
Can Google figure out how to perpetuate FriendFeed as a broadly adopted mainstream system. Honestly, who cares? They’ve been running it internally across the company for six months, and unlike Wave have succeeded in integrating it with their Office product without a technical glitch. And if I’m reading the conversation with Sergey Brin correctly, part of the reason they’ve been successful in that integration is because they’re using Buzz. That’s why they’re hot to trot this puppy into the enterprise; they already know it works.
Far from being dead, FriendFeed just got a clean bill of health from Buzz. First, there’s the amazing mobile app and Nexus One integration, which can and will be ported directly to the iPad on Day One. Hybrid HTML 5 and H.264 stream virtualization will combine to create a core class of cross-platform media apps. As Ray Ozzie predicted, we will see rapid convergence across all the major platforms. Blame FriendFeed.
The privacy crisis will be sorted out by comparing the value of the FriendFeed cloud to Twitter lists and Gmail/Greader harvesting. Then the overlapping groups will be meshed together with API-driven import/export utilities that normalize the social dynamics of the competing systems. Parenthetically, this will give Facebook/FriendFeed integration a kick in the ass, with the promised stream splicing and bridging intelligence orchestrated to let the main systems dedupe the flow across the bus. Blame FriendFeed.
And, yes, we will see the return of Track, as we learn to stand on each others’ shoulders and take advantage of the smarts of realtime filtering based not on our Track modeling but the successful Tracking of our peers and their peers. In realtime, news is a commodity, but in reducing the friction of discovery and tying social relevance to the time not wasted on the trivial, we carve out the time to spend more wisely. If Google won’t do Track, maybe Benioff will. And I’ll blame FriendFeed.
In November 2009, when Microsoft announced the release of the public beta of Microsoft Office 2010, the company also introduced an entirely new add-on for its Outlook product that we haven’t heard a peep about since.
That’s about to change soon.
The product, dubbed Outlook Social Connector, essentially aims to make Outlook more social by integrating streams from Windows Live and third-party networks directly into the widely used communication app and its familiar interface, among other features that will enhance the functionality of Outlook and other Microsoft products like SharePoint.
The OpenOffice.org Community this morning announced the release of the latest version (3.2) of its personal productivity suite, and simultaneously announced that the software has been downloaded an impressive 300 million times in total since its public debut in April 2002.
According to the statement, OpenOffice.org 3 recorded over half of that number from the central download site alone.
(Note: title and first para initially mentioned 200 million downloads, which was 100 million short of the claimed total number of downloads)
The transaction is expected to close in the first half of this year, and financial details were not disclosed. After the close of the transaction, Convergin employees and management are “expected to join Oracle”.
Today, Google’s social strategy took a big step with the launch of Google Buzz — a new FriendFeed-like feature that’s integrated into Gmail, mobile search, Maps, and more (you can see our live notes from the announcement here). Shortly after the event, Google co-founder Sergey Brin fielded questions backstage from members of the press. Our own Steve Gillmor was there to record the conversation (and ask a few questions himself). We’ve embedded the footage below, and have transcribed some of his answers.
In the video, Brin answers questions covering a broad array of topics, including Google Buzz, Google’s current situation in China, and the company’s research in clean energy. Among the revelations: Brin hopes to eventually remove the task of having to choose between Email, Buzz, and IM, so expect those to converge more in the future.